DIDI MOBILITY (AUSTRALIA)

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

About The Team/role

The ANZ (Australia and New Zealand) Marketplace team owns the health of our ride-hailing marketplace across Australia and New Zealand — spanning trading efficiency, rider and driver experience, and risk & anti-fraud strategy. We work close to the business: diagnosing what's driving our core metrics, designing strategies from the ground up, and validating them in the real world. This role sits at the intersection of business and operations, with plenty of room to shape decisions that directly affect the experience of riders and drivers.

In this role, you'll be...

• Develop a deep understanding of our ride-hailing marketplace — identify problems, get to the root cause behind movements in core business metrics (trading efficiency, rider/driver experience, etc.), and deliver optimisation recommendations backed by sound business judgement
• Break down business situations in rider experience and operations (cancellation fees, cleaning fees, routing & toll disputes, driver misconduct, etc.), turning vague business phenomena into clear, actionable problems
• Use data (data pulling, metric monitoring, and experiment validation where needed) to support business decisions, judge whether strategies are effective, and drive iteration
• Capture analytical conclusions and business methodology into the team's ops tracker / knowledge base, improving how efficiently the team understands the business
• Collaborate with Product, Operations, Risk and other cross-functional teams to drive project delivery across the Beijing and ANZ time zones

We're eager to be in touch because you have...

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. OuSouthern Cross is guided by purpose, powered by people and technology. We're here to help almost one million members across Aotearoa New Zealand live well for longer - work with real scale, real responsibility, and a real opportunity to make a meaningful difference. 

We're looking for a Commercial Procurement Manager to engage in complex commercial negotiations and drive value from key supplier and contract relationships that keep Southern Cross protected and set up to deliver sustainable value for our members. 

This is a senior commercial role for someone who wants to bring rigour, judgement and hands-on delivery to how Southern Cross sources, partners and manages risk - working as part of a high-performing team and turning strong commercial relationships into real advantage for the business. 

About the role 

Reporting to the Commercial Procurement Lead, you'll work within Southern Cross' commercial procurement function, helping to build capability, accountability, collaboration and continuous improvement across the team. 

You'll engage in complex negotiations and supplier engagements in your own right, balancing commercial outcomes with risk, service quality and long-term value - including for key third-party partnerships such as strategic health management and technology services. 

This role is both strategic and hands-on - you'll balance strategic thinking with practical action, providing leadership and direction while staying close to the detail on the negotiations, contracts and relationships that matter most. 

What you'll do 

• Engage in complex commercial negotiations and supplier engagements, balancing value, risk, service quality and long-term outcomes 
• Partner with leaders across the organisation to shape sourcing decisions, procurement strategies and commercial arrangements 
• Oversee key supplier and contract relationships, ensuring performance, accountability and value delivery 
• Provide expert commercial advice and governance for procurement, contracting and third-party partnerships, including strategic health management and technology services 
• Balance strategic thinking with practical action, providing leadership and direction while remaining hands-on in delivering outcomes 
• Supporting the Commercial Procurement Lead in continuous improvement by simplifying processes and leveraging technology and automation 

What you'll bring 

• Strong commercial, procurement and supplier management experience, with a track record of delivering value through strategic sourcing, negotiation and contract management 
• Demonstrated ability to engage in complex negotiations and manage significant supplier or third-party relationships, ideally including health management or technology services 
• Demonstrated ability to navigate complex commercial decisions, balancing financial, operational, customer and strategic considerations 
• Strong understanding of contractual obligations, liability and risk management, and sound commercial judgement under pressure 
• Hands-on and adaptable - equally comfortable in the administrative detail and the broader strategic procurement picture 
• Strong stakeholder influencing skills, with the ability to build trusted relationships across the business and with external suppliers 
• A collaborative, team-first mindset - keen to contribute to the capability, accountability and continuous improvement of the wider function 

Why join us 

We're investing - in people, in technology, and in the mission. At a time when the market is hesitant, we're continuing to invest in strengthening our foundations and building our capabilities. You'll have genuine scope to shape how commercial procurement works in practice at Southern Cross. 

We're building something worth joining. Our teams are growing, our employer brand is gaining real traction in market, and the way we show up for our members and each other is being noticed. This momentum has also been reflected externally - in 2026, Southern Cross placed 8th in the Kantar Corporate Reputation Index and 5th in New Zealand for Trust. 

Who we are 

Ngākau nui. Āhurutanga. Tikanga. 

Join a proud, diverse team that's always there, always real, always true. If you thrive in a caring, honest and open culture, we think you'll love working with us. 

We know our team's culture and wellbeing drive us forward. That's why we prioritise not only professional development but opportunities to thrive personally. We offer exceptional work/life balance, and our people are encouraged - and rewarded - for living well. 

Southern Cross employee benefits include: 

• Five days of wellbeing leave per year 
• Health insurance for you and your immediate whānau 
• Life insurance cover and discounts on pet and travel insurance 
• Extra parental leave benefits and financial wellbeing support 
• Participation in our workplace wellbeing programme 
• The option to purchase flexi leave for study, volunteering, or supporting your whā
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