Project Manager - Client Onboarding at Acquire Intelligence

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project management, Client onboarding, Stakeholder management, Project planning, Communication, Risk management, Process improvement, CRM software, Salesforce, Asana, Jira, Technical documentation, Client training, Problem-solving, Analytical skills

Industry

Outsourcing and Offshoring Consulting

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Description At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. Advance Your Career - Join us today and be part of a team where your work makes an impact! WHY JOIN THE A-TEAM? Come for a career, stay for the fun! Enjoy a weekly pay run – TGI Thursday’s Grow your career - yes, we love to promote internally LK Group Discount - including Hommey, Daniel's Donuts, NBL and more Do meaningful work and collaborate with the best A SNAPSHOT OF YOUR ROLE This role is crucial for ensuring a smooth and efficient transition for our clients, establishing strong relationships from the outset, and setting them up for long-term success with our solutions. Your day-to-day activities may include the following: Lead Client Onboarding Projects: Manage the end-to-end client onboarding lifecycle, from initial contract signing to successful platform implementation and handoff to account management. Develop and Execute Onboarding Plans: Create detailed project plans, timelines, and communication strategies for each new client, aligning with their specific needs and our internal processes. Cross-Functional Coordination: Act as the primary point of contact for new clients during onboarding, coordinating closely with internal teams including sales, product, engineering, support, and legal to ensure all aspects of onboarding are addressed. Stakeholder Communication: Provide regular updates to clients and internal stakeholders on project progress, risks, and milestones. Proactively identify and address potential roadblocks. Documentation and Training: Ensure comprehensive documentation of client configurations, requirements, and best practices. Facilitate client training sessions on Acquire Intelligence Inc. products and services. Process Improvement: Continuously evaluate and refine onboarding processes to enhance efficiency, client satisfaction, and scalability. Identify and implement best practices for client success. Risk Management: Identify potential risks to project success and develop mitigation strategies. Relationship Building: Foster strong, positive relationships with new clients, acting as a trusted advisor throughout the onboarding phase. A BIT ABOUT YOU Preferable Bachelor's degree in Business Administration, Project Management, or a related field. PMP or CSM certification is a plus. 3+ years of experience in project management, client onboarding, implementation, or a similar client-facing role, preferably within a BPO or SaaS company Flexibility around work schedule for project assignments as required (this may include shifting working hours to align with other regions) Proven ability to manage complex projects with multiple stakeholders, deadlines, and dependencies. Strong understanding of project management methodologies. Exceptional verbal and written communication skills, with the ability to articulate technical concepts to non-technical audiences and effectively manage client expectations. Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues. Ability to quickly understand and articulate technical product features and integrate them into client solutions. Experience with CRM and project management software (e.g., Salesforce, Asana, Jira) is a plus. A genuine passion for client success and a commitment to delivering an outstanding client experience. Excellent organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment. WHAT SUCCESS LOOKS LIKE Projects delivered on time, within scope, and to agreed quality standards. Strong, positive relationships maintained with clients and stakeholders. Clear communication and collaboration across technical and business teams. Continuous improvement initiatives implemented to enhance service quality. High customer satisfaction and consistent achievement of service targets. WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Curious and Clever: Smart questions spark smart solutions. Entrepreneurial Energy: Think like an owner. Solve like a founder. Fast with Intent: We move fast and deliver real results. Laugh and Learn: We don’t take ourselves too seriously, just our results. What are you waiting for? Come for a career, stay for the fun Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Responsibilities

Manage the end-to-end client onboarding lifecycle, from contract signing to platform implementation and handoff. Coordinate cross-functionally with internal teams and provide regular progress updates to stakeholders.