SKILLS/QUALIFICATIONS

Experience and proven track record of at least 5 years at management level.
Proven experience in the management of similar contracts/contract managers of a turnover in excess of 3M would be a preference.

Proven commercial management skills and awareness, understanding of finance mechanisms such as forecasting and PNL analysis.
Formal qualification in operational management and preferably technical training in one of CCS main disciplines Gas, Electrical, Retrofit.

EXPERIENCE REQUIRED

Minimum of 5 years’ experience as a project or contract manager.
Experience of working across all work streams installation, maintenance, projects,

Commercial knowledge of accounting, NHF/SORS, process management in social housing sector.

• Proven experience in top class customer service
• Willing to gain further qualifications in operational business management.
• IT understanding of management systems, KPI’s, WIP and service through innovation.
• Digital awareness and customer experience knowledge.
• Understanding of JCT. MTC, NEC and partnership contracts
• Understanding of compliance requirements and process management in social housing sector.

ABOUT US

Established in 2007, CCS has been providing high-quality boiler installation services to social housing customers. Our team has grown significantly, allowing us to expand our services and incorporate the latest technologies. Today, CCS is an industry leader in renewable energy installations, dedicated to innovation and excellence.

JOB PURPOSE

To oversee and manage operational delivery across all national locations, ensuring the successful management of site teams and supervisors across multiple work streams, including social housing, retrofit, energy efficiency, and renewable energy contracts. This role includes managing whole-house retrofit contracts to PAS2030/2035 standards while maintaining high levels of commercial control and customer/client satisfaction

KEY RESPONSIBILITIES

Management of schedulers and planners, to plan delivery of relevant contracts.
To be available to train, develop and guide junior project manager, scheduler.
To build and develop a robust top class customer experience across all engagements and all work streams within CCS.
To support all department other managers within the team and staff/direct reports.
To co-work with technical managers on successfully delivery of projects, and ensure planning has the correct technical support for compliant installations.
To ensure continuous improvement and application of CCS business/quality processes in all aspects of our service.
To manage, improve and maintain first class processes and end to end management of works and company processes.
To arrange and manage meeting schedules and enforce actions and improvements.
To develop and train others in commercial awareness, PNL management, forecasting, budgeting and planning efficiently.
To continually improve customer satisfaction, client reporting, WIP and IT interfaces.
To organize, host and manage client meetings and briefings.
To manage any trainees and formal training plans, improvement plans.
To complete staff appraisals, reviews, recruitment and disciplinary as required within your teams.
To continue to build positive relationships and collaboration between operational delivery teams and commercial functions within the business.
Engage with compliance and HR to ensure CPD and continued training for administrative staff across the business.
To provide business forecasting and in-depth reporting to Operations Manager weekly/monthly and quarterly.
To manage and plan all programs of works across all retrofit contracts across England.
To ensure robust weekly and monthly reporting regimes from project and site management teams, non-conformance and defect management. Reported to Operations Manager.
To ensure a timely and effective business process via Protean/management systems to aid accurate and speedy valuations, invoicing and work close down from all branches and contract areas.
To manage clients, escalations, contractual problems and improvements proactively in a partnership focus.
To excel in performance management and review calling and system stats to identify improvements required in performance of the project team.