Project Manager - CRP at DESC

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

119298.96

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Clinical Supervision, Administrative Supervision, Reporting, Coordination, Partnership Development, Compliance Oversight, Data Collection, Program Evaluation, Crisis Stabilization, Case Management, Intake Coordination, Medication Monitoring, Staff Training, Performance Evaluation, Referral Management

Industry

Mental Health Care

Description

Description Days Off: Saturday, Sunday Shift: Office Day Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan About DESC: DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe, and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. Job Description The Crisis Respite Program (CRP) provides short-term psychiatric respite for people experiencing homelessness who are being discharged from inpatient mental health or substance use treatment settings, emergency rooms and jails. CRP serves as a vital buffer between psychiatric emergency care and life back in the community by offering a safe and supportive shelter environment, and facilitating connections with long-term, outpatient services. The CRP Project Manager (PM) is responsible for performing clinical and administrative supervision functions including reporting and communicating with referral sources. The PM is a member of a multi-disciplinary team responsible for providing screening, intakes, on-going assessment, crisis stabilization, engagement, medication monitoring and short-term case management services to adults with serious mental illness who are experiencing homelessness. Services will be provided at DESC's Mary Pilgrim Inn, which is co-located with the CRP, and in the community. MAJOR DUTIES AND RESPONSIBILITIES: Program Management Partner with the Senior Manager for Clinical Entry Service Programs in planning, implementation and coordination of the Crisis Respite Program. Establish and maintain partnership-driven relationships with various inpatient psychiatric treatment programs, Evaluation and Treatment facilities, hospital emergency departments, and corrections facilities across King County. Develop and maintain supportive relationships with human service organizations providing resources needed by mental health consumers, and with other agencies in mental health, substance use, and social service systems. Assure interdependence and coordination of services with DESC's Mary Pilgrim Inn and other programs within the agency. Oversee compliance with documentation requirements of relevant WACs, King County and other funding sources. In conjunction with DESC's Data Systems Administrator, coordinate data collection and monthly reporting to King County Behavioral Health & Recovery Division (BHRD). Create and support systems for program evaluation, including review of program goals and outcomes and development of new policies and procedures as needed. Resolve and problem solve any facility and furnishing needs of CRP. Attend monthly Clinical Department QA/QI meetings to review and discuss critical incidents and themes highlighted across the agency. Attend monthly Clinical Supervisors and Managers meetings to learn about new policies and procedures, stay informed on agency related matters, receive trainings and support from peers. Supervisory Provide individual supervision and consultation for direct reports, including Case Managers and Residential Counselor Supervisor across day, swing and night shifts. Supervisions are expected to be given on a weekly basis and documented. Supervise and review team clinical documentation to assure that team members maintain current and complete clinical records, and that records comply with the agency’s clinical accountability policies and procedures. Conduct staff performance evaluations and maintain supporting documentation in confidential files. Provide staff with trainings on new policies and procedures, orient and train new staff, and evaluate and identify additional training needs. Coordinate hiring of staff with the Senior Manager for Clinical Entry Service Programs. Alternating schedules with the Senior Manager for Clinical Entry Service Programs and the Residential Counselor Supervisor, be on call for clinical consultation and supervisory support as needed for CRP staff after hours and on weekends. Case Management As a member of a multi-disciplinary team, provide screenings, assessments, intakes, crisis intervention, stabilization, medication monitoring and short-term engagement to adults referred to the CRP. Receive and screen referrals from approved referral sources and coordinate intake to the CRP. Assume primary responsibility for coordinating all aspects of clients' support and treatment plans while in the CRP. This includes evaluating the psychiatric, substance use, and housing needs of clients, and advocating for CRP clients to access the most effective disposition available in the community. With clients, create disposition plans to community resources and provide needed assistance and advocacy to assure the best possible connection is made before clients leave the CRP. Manage the referral waitlist, develop expertise and strong working collaborative relationships with all referral sources. As well as with providers of mental health treatment, substance abuse treatment and housing services for clients in and exiting CRP. Other Develop and maintain collaborative relationships with other DESC programs providing services for people experiencing homelessness and mental illness. Comply with the agency's clinical accountability policies and procedures; maintain current and complete clinical records; participate in quality assurance reviews when assigned. Be respectful of clients and staff. Other duties as assigned. Requirements MINIMUM QUALIFICATIONS: Eligible for a Licensed AAC credential or any other superseding credential that meets RCW 71.05.020 requirements to act as a Mental Health Professional whose scope of practice includes independently conducting mental health assessments and making mental health diagnoses. Master's degree in social work, psychology or other relevant behavioral science or Bachelor of Nursing degree with specialty in mental health. Two or more years' experience in community based behavioral health services. One or more years’ supervisory experience. Experience working with adults experiencing homelessness, mental illness and/or substance use disorders. Ability to communicate with and supervise staff from various backgrounds. Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors. Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients. Ability to remain open and receptive to constructive feedback. Ability to work flexible hours as required by program and staffing needs including occasional evenings or weekends. PREFERRED QUALIFICATIONS: Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC) in State of Washington or actively pursuing one of these credentials. Qualified to provide Department of Health Approved Supervision to LICSW, LASW, LMFT and/or LMHC candidates. Bi-cultural background/experience and/or qualified as an Ethnic Minority, DD, or Geriatric Mental Health Specialist (per WAC 388-865-0150 definition). Bi-lingual in Spanish/English. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for extended periods of time, communicate with other people by talking and hearing, required to lift and carry items weighing up to 75 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL OPPORTUNITY EMPLOYER: DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.

Responsibilities

The Project Manager is responsible for clinical and administrative supervision, including reporting and communicating with referral sources for the Crisis Respite Program (CRP). This role involves being part of a multi-disciplinary team providing essential services like screening, assessment, crisis stabilization, and short-term case management to adults experiencing homelessness with serious mental illness.