Project Manager / Customer Service Rep at Daily Printing

Plymouth, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Customer Service, Print Production, Communication, Scheduling, Proofreading, Attention to Detail, Problem Solving, Documentation, Job Estimation, Production Monitoring, Change Order Management, File Management, Vendor Coordination, Shipping Coordination, Quality Assurance

Industry

Printing Services

Description

Description The Project Manager works with customers, sales, and production to ensure that customer requirements are properly translated into production requirements, that projects are efficiently and profitably managed and supported, and completed and delivered on time. Essential Duties & Responsibilities: Pre-Production - Reviews project needs against job estimates. - Reviews all job requirements, including inks, coatings, paper stock/weight, quantity, size/bindery function, and shipping instructions, to ensue clarity and accuracy. - Enters and updates project management information on job tickets. - Reviews production tickets and purchase orders for accuracy. - Advances projects into preflight and reviews completed preflight reports size, art and accuracy. - Identifies and communicates special scheduling needs to shipping. - Monitors and communicates special stock needs. - Monitors overall production status of projects. Production - Reviews die tracings once proof is approved advance die tracing, purchase order and appropriate layout to letterpress. - Identifies and updates job alterations per the Change Order/Alteration process. - Track and manage proof packages and other items sent to/coming from customers. - Communicate proof back times to rep and scheduler; update scheduling. - Monitor overall job progress to ensure on-time delivery. Pre-Plating - Ensure that all proof stickers are signed and dated. - Removes old proofs and materials from carrier folders. - Reviews proofs for last-minute changes. - Marks quantities if multiple versions on proofs. - Marks proofs for folding and finishing needs. - Obtains required mailing sign-offs as needed. Project Communication - Primary contact for sales, customers, vendors and production to respond to project questions and requests. - Ensures that Proof Authorization Forms are completed and appropriately updated for every job in production. - Ensures that project information is clearly and consistently defined, documented and communicated. - Manages and maintains project files. Requirements Qualifications - Three to five years of experience in print production. - Three to five years of experience in project management. Physical Demands: - Ability to occasionally lift up to 15 pounds. Work Environment: - Office environment with low levels of noise; occasional exposure to fumes from digital machinery and pressroom area.

Responsibilities

The Project Manager ensures customer requirements are translated into production requirements and manages projects efficiently and profitably. They act as the primary contact for sales, customers, vendors, and production, ensuring clear communication and timely delivery.