Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com
Want to know what it’s really like to work at Cyara? Check out this link to meet some real Cyaran’s and read about their individual career journey with us: https://cyara.com/employee-profiles/

CYARA’S DIVERSITY, EQUITY, INCLUSIVE AND BELONGING STATEMENT:

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We’re passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
We’re looking for an experienced Mid-Senior level Project Manager to join our Professional Services organization in the US. Our Professional Services organization focuses on all aspects of delivering the post-sales solutions, with a mission to delight our customers, help them achieve success and create customers for life. We’re looking for a Project Manager who cares about and is as obsessed with the customer experience as we are. Ideally you’ll be a highly organized and proactive individual we can entrust with keeping projects on track and deliver within the full expectation of the customer. We’re seeking someone who can maintain high levels of engagement with our customers and deliver an elevated level of service to drive customer satisfaction and loyalty. This role reports to the Professional Services Manager and can be based in the UK or Ireland.

LET’S TALK ABOUT YOUR SKILLS/EXPERTISE:

• 5 years project management experience managing external product based projects
• Familiarity with the Software Development Life Cycle (SDLC)
• Excellent interpersonal skills with ability to foster strong internal and external relationships
• A strong customer and team focus
• The ability to think outside the box, developing creative and innovative ideas and solutions to business and technical challenges
• A strong sense of professionalism, diligence, and an eye for detail, consistently delivering work of a high quality
• Strong communication skills - both written and verbal - and the ability to convey ideas/decisions effectively to various levels of management
• Highly motivated and accountable with the ability to work independently with minimal supervision
• Strong collaboration expertise - both internal and external - together with superior time management skills and natural problem solving expertise
• PMI or Prince certifications and/or equivalent

• Plan, manage, monitor and control project deliverables, including reviewing project scope with respect to scheduling, resourcing, communications and change management
• Monitor and control project progress, including using change management and escalations to the Professional Services Manager where necessary, to ensure projects are delivered on time and within budget
• Develop, manage, control and maintain project reporting and associated documentation
• Demonstrate project team leadership and management to ensure a strong culture of service delivery with high quality output and customer satisfaction
• Assist the Regional Lead in achieving program targets
• Work collaboratively with team members and external service providers
• Build strong working relationships with all clients