WHO WE ARE

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

WHAT WE DO

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location: East Midlands, to cover East Midlands and East Anglia

A key responsibility of the role is to manage the delivery of all Billable Works in accordance with statutory and regulatory requirements, particularly Health & Safety and environmental standards. The Billable Works Project Manager is expected to ensure strict compliance with all relevant legislation and internal policies, proactively embedding a culture of safe working and continuous improvement across project delivery.
The position requires the ability to monitor and guide Supply Chain partners, ensuring the appropriate deployment of skilled personnel to the correct tasks. It is essential that work is delivered safely, efficiently, and to the required quality standards, with a strong focus on achieving key performance indicators. The Project Manager reviews and ensures the quality and suitability of all submitted Risk Assessments and Method Statements, confirming they meet acceptable standards prior to commencement of works.
A collaborative and consultative approach is vital, as the Project Manager regularly engages with local Reserve Forces’ and Cadets’ Associations (RFCAs), Customer Service Representatives, and Site Managers to agree on the scope, priorities, and programme of Billable Works. Tasks must be progressed effectively through the Maximo system, with all project documentation completed accurately and submitted on time, including uploading to the SharePoint system for transparency and record-keeping.
Customer satisfaction is central to the role. The Project Manager provides end users and managers with optimal technical solutions to meet requirements and is expected to support the resolution of customer issues wherever possible. In doing so, the postholder contributes to broader objectives such as supporting the Ministry of Defence’s carbon reduction targets. The ability to manage stakeholder expectations, resolve complaints, and make commercially sound decisions that deliver value for money is fundamental.
Cost control, stakeholder engagement, and risk management are integrated components of the role. The Project Manager is responsible for managing contract risk collaboratively, ensuring that risks are identified, mitigated, and communicated across all levels. Clear planning, accurate budgeting, and dynamic response to changing operational needs are essential to the role’s success.
To fulfil these responsibilities, the Billable Works Project Manager must have demonstrable experience in managing suppliers and contractors in a project management context. This includes driving performance to achieve KPIs, managing costs, and implementing effective stakeholder and project control. Experience in supervising site operations, performance management, and collaborative problem-solving is equally important.
Please note: This is a mobile role, with extensive travel required across the East Midlands and East Anglia regions. Candidates must be able and willing to commit to this as part of their role.