ABOUT THE TEAM

At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert utility services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, smart meter deployment, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

ABOUT THE ROLE

The Project Manager reports to the Operations Manager at Bermex. This position plays a key role in directing personnel, staffing, training, planning, and overseeing the operations and fiscal health of the company. This position is also responsible for maintaining excellent customer services while managing a field service operation for a group of employees. It is important for the candidate to plan and maintain work systems, procedures, and policies that enable and encourage the optimum performance of their employees. This position requires a high degree of organization and attention to detail, as well as strong leadership skills.

WHAT YOU’LL DO

Manage and Maintain Workforce:

• Ensure the health and safety of the workforce
• Maintain inventory of tools, equipment and supplies
• Ensure that all vehicles, tools, and equipment are maintained in a clean, safe and proper working condition
• Ensure productivity levels are maintained through effective monitoring of staffing levels and financial requirements
• Develop an employee-oriented company culture that emphasizes quality, continuous improvement, employee retention and development and high performance
• Coach, mentor and develop staff, including overseeing new employee onboarding
• Guide personnel to achieve optimum performance level
• Follow fleet standards and vehicle operating policies
• Control maintenance and repair of vehicles
• Train personnel on safety and accident prevention program
• Understand and adhere to all company safety procedures as they relate to essential job functions

Collaborate with Management Personnel:

• Formulate departmental goals, strategies, and operating policies and procedures and directing implementation of approved changes
• Prepare the department forecast and monitor expenses with that forecast
• Prepare and maintain a variety of records and reports related to meter reading
• Complete quality control audits on field personnel monthly
• Make recommendations for employees regarding employment, performance appraisal, salary changes, promotions, transfers and terminations
• Provide written communication on aspects such as economy/efficiency of operations, quality control performance, production/personnel scheduling, and client relationships
• Work with the Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees

Customer Communication:

• Refer all consumer complaints to the appropriate authorities
• Ensure all complaints are resolved in a timely manner and are acceptable to our clients
• Train employees on conflict resolution strategies

Other duties as assigned.