Fueling the business of fun.
Not just a game-changer, it’s a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.
With Embed’s platform, a business (single or multi-location) has real-time visibility and control across the entire operation: a full range of games management, real-time prize inventory, from guest party planning and bookings via mobile to integrated point-of-sales, including bundles and upsell packages, self-recycling game card kiosks and so much more. And it is all interconnected.
We have offices across the globe: USA, EMEA, and Asia. With more than 1,000 customers and over 3,000 installations in 56 countries, we are equipped and ready to empower Family Entertainment businesses with direct sales, services, and support anytime, anywhere.
We are in the business of fun and no one takes fun more seriously than us, which is why we put our people at the heart of everything we do, and how we do it. Get inspired because no one’s having more fun than us.

POSITION SUMMARY

We are looking for a dynamic project manager to drive strategic initiatives and oversee cross-functional project execution within our Strategic Accounts team. In this role, you will coordinate efforts across multiple teams, ensuring alignment, efficiency, and successful delivery of key projects that support account growth and client success.
You will act as a central point of oversight, managing timelines, resources, and stakeholder collaboration to optimize processes and drive business impact. Beyond project leadership, you will also identify opportunities to enhance team effectiveness, streamline operations, and contribute to the overall success of our strategic partnerships.

REQUIRED SKILLS AND EXPERIENCE

• Bachelor’s degree in Business Administration, Project Management, Information Systems, Engineering, or a related field (or equivalent work experience).
• Ability to create scope of work document
• Ability to manage projects including timelines, milestones, change requests
• Understanding of software development, processes and technical concepts.
• Proven experience in project management, preferably in a commercial, SaaS, or technology-driven environment.
• Familiarity with project management methodologies (Agile, Scrum, Waterfall) and tools (Jira, Asana, Trello, Monday.com, etc.).
• PMP, PRINCE2, or Agile certification (or equivalent project management certification) is an advantage.
• Experience with CRM & Automation platforms (Salesforce, Workato, Power BI, etc.) is preferred
• Open to travel from time to time to other Embed offices or customer locations.

This role is primarily project-based, focusing on leading initiatives across multiple teams and functions to ensure successful execution and business impact. Experience working in SaaS, enterprise technology, or software development environment is key.

Project Leadership & Oversight:

• Work closely with the Strategic Accounts Manager and Regional General Manager to manage a strategic pipeline of projects across various business departments.
• Lead projects from initiation to completion, including requirement gathering, defining scope, managing execution, and securing final approvals.
• Oversee multiple projects and workstreams simultaneously, ensuring progress tracking, identifying blockers, and resolving conflicts across teams.

Cross-Functional Collaboration:

• Act as a central point of coordination across teams, ensuring alignment and driving project success.
• Work closely with internal teams, including:
• Sales & Account Management to enhance client-facing initiatives and optimize strategic account management.
• Development for customer projects, product-specific tasks, and internal technical needs.
• Business Systems for internal integrations and system improvements.

Strategic Enablement & Process Improvement:

• Identify and implement technologies, tools, and process improvements to enhance project execution and business outcomes.
• Drive automation initiatives that streamline operations and improve efficiency across sales, CX, and internal business systems.
• Provide structured training and knowledge-sharing on complex technical subjects to support sales and account management teams.

Customer & Business Impact:

• Engage in client discussions where technical or strategic insight can add value.
• Assist in technical enablement efforts, leveraging extensive knowledge of Embed’s capabilities.

Continuous Learning & Innovation:

• Stay ahead of industry trends, tools, and best practices to enhance project execution and strategic initiatives.
• Explore opportunities to leverage data-driven insights for improved forecasting, sales strategies, and customer engagement