Key responsibilities

• Co-develop and execute strategic initiatives with the Senior IT Manager to ensure end-user support covering IT infrastructure and devices, network and connectivity, and digital workspace, digital, and AI applications
• Co-develop company policies and procedures with the IT Senior Manager and manage the health, maintenance, and availability of IT infrastructure, network, connectivity, and applications
• Own and manage day-to-day cybersecurity controls and monitoring, such as email security, endpoint protection and detection, identity and access management, and vulnerability monitoring and patch deployment
• Manage the outsourced SOC and conduct reviews of material alerts as per the agreed frequency
• Implement approved IT and cybersecurity policies, procedures, standards, and controls
• Implement mandated technology risk management controls to comply with regulatory requirements
• Evaluate and deploy approved digital and AI applications
• Manage IT vendors and conduct periodic service performance reviews
• Maintain and track IT assets in the IT asset register and conduct periodic inventory audits
• Manage internal and external auditors, including coordinating IT audit activities and ensuring timely resolution of audit findings