Responsibilities

• Lead overall management of new client launches and conversions across multiple workstreams.
• Provide clear project focus, decision-making support, delivery momentum and senior stakeholder alignment.
• Own programme planning, reporting, governance cadence, dependency management and integrated delivery oversight.
• Act as primary point of contact for client and sponsor engagement across the Transfer Agency onboarding workstream.
• Manage and coordinate Project Managers and workstream leads to ensure coverage, accountability and delivery discipline.
• Monitor and control progress against signed-off plans, milestones, governance actions and critical path items.
• Troubleshoot across multiple concurrent workstreams and drive closure of complex delivery issues.
• Escalate key issues to the Head of New Business Onboarding and secure decisions or approvals where required.
• Ensure conversion runbooks, model office inputs, readiness outputs and transition plans are aligned to the programme plan.
• Lead internal senior management steering, project governance and client engagement forums.
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