Project Manager I (Customer Success) at JPMC Candidate Experience page

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Product Release, Client Success, Change Management, Stakeholder Engagement, Communication, Risk Management, Process Improvement, Cross-functional Collaboration, Analytical Skills, Problem Solving, Treasury Products, Cash Management, Excel, PowerPoint, SharePoint

Industry

Financial Services

Description

Shape the future of client service by driving readiness for product and feature releases. Be at the heart of transformation as you coordinate planning, testing, communications, and adoption across global teams. Unlock your potential by standardizing delivery, reducing risk, and improving client and employee experiences. Make your mark by turning strategy into outcomes through disciplined execution and clear stakeholder engagement. Job Summary As a Service Readiness Project Manager within Client Onboarding and Service, you lead planning, delivery, and execution of product and service changes using a consistent readiness framework. You partner with product and technology teams to ensure functionality meets business needs, translate impacts for global service teams, and guide change management and communications. You oversee validation, go/no‑go participation, and post‑release reviews to strengthen quality and adoption. You promote transparency, track benefits, and continuously improve the service readiness program. Job Responsibilities * Lead release readiness for client service platform changes, from planning through execution. * Participate in feature demos and working sessions; provide service feedback to inform delivery. * Represent the service organization in go/no‑go forums and production validation activities. * Review and approve business readiness communications for release enhancements. * Coordinate with impacted teams to update procedures and train specialists on new features. * Develop and execute service readiness plans using a standardized, globally consistent approach. * Apply structured change management practices, including communications, stakeholder, and training plans. * Capture current‑to‑future state impacts across the project lifecycle; document actions, dependencies, and controls. * Identify and manage readiness risks and issues; drive mitigation, escalation, and resolution. * Establish and track metrics, milestones, and adoption; adjust strategies and report status to stakeholders. * Advise and coach project leads and managers on readiness best practices to align outcomes with business objectives. Required Qualifications, Capabilities, and Skills * Demonstrated ability to manage and implement small‑ to medium‑scale projects independently and in teams. * Working knowledge of treasury products or cash management services. * Strong organizational skills with the ability to prioritize across tactical and strategic initiatives. * Analytical and critical thinking skills with sound independent judgment. * Ability to structure and scope complex problems and develop practical solutions. * Collaborative mindset with discretion handling confidential information and cross‑functional partnerships. * Ability to synthesize findings into clear recommendations and present to varied audiences. * Excellent written and verbal communication, including effective presentations. * Proficiency with Excel and PowerPoint. * Experience with SharePoint or related project collaboration tools. Preferred Qualifications, Capabilities, and Skills * Experience using Confluence or Monday.com for project coordination. * Hands‑on change management experience, including benefits realization and after‑action reviews. * Familiarity with release management ceremonies and production validation practices. * Experience building adoption and proficiency metrics for change initiatives. * Process improvement or project management certification is a plus. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation. J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Responsibilities

Lead product and service changes by coordinating planning, testing, communications, and adoption across global teams. Standardize delivery, reduce risk, and improve client and employee experiences through disciplined execution and clear stakeholder engagement.