ABOUT MOMENTUM:

Momentum is a leading global provider of managed cloud communications services to medium and large enterprise customers. Our offerings include cloud voice, unified communications, and collaboration, and managed data connectivity including SD-WAN. Momentum is at the forefront of innovation in the voice and unified collaborations space. We are committed to developing cutting-edge solutions that enhance communication and productivity for businesses worldwide.

SUMMARY

This position will play a key role in the growth and expansion of business services and product offerings at Momentum Telecom. This position manages the deployment of Momentum hosted VoIP, High-Capacity Data and Video to small, mid-size and large businesses, and government, education and medical institutions. The individual in this role is primarily responsible for processing a customer order from time of signature to Retail Support Handoff. The full implementation process will be managed on a per customer basis by the Project Manager in this role.

EDUCATION AND EXPERIENCE

• A four-year undergraduate degree is required. Business, Sales, or Marketing preferred
• Two years’ practical work experience or education in telecommunications or project management field

KNOWLEDGE, SKILLS, ABILITIES

Successful candidates will possess and be required to show the following KSAs in this role:

Strong verbal and written communicator.

• Demonstrate analytical capabilities with attention to detail.
• Proficient in MS Excel, MS Word, and MS PowerPoint.
• Must be a team player, able to handle ambiguity, anticipate and react to changes quickly in a fast-paced environment.
• Demonstrate complex problem-solving abilities.
• Demonstrate exceptional customer soft skills.
• Must have a strong work ethic.
• Must be available for after-hours and on-call support.
• Demonstrate leadership skills such as: self-management, willingness to manage customer escalations, providing direction to team members, communication with management, volunteering for special projects and advanced tasks, reliability and dependability.

• Successfully guide and manage orders throughout the implementation process. This process includes order accuracy verification, order entry, feature customization and device provisioning, coordinating all necessary department schedules per order (Fulfillment, Sales, Billing, Software Engineering and/or vendors), facilitate and monitor provisioning (rejections, letters of authorization, pending orders, local service freezes, etc.).
• This role will also be responsible for managing the entire project and overseeing the date/time of port to ensure a successful transition and perform any clean up or follow up activities (changes, internal cases, etc.) upon request of customer or implementation/sales engineer.
• Customer Interactions to include but not limited to: Set implementation expectations, review order for accuracy, coordinate times and dates, vendors, post implementation review, post order support prior to Retail Support Handoff.
• Update documentation and process project tracking in various internal systems (i.e., Salesforce, order tracking system, Reseller Portal) accurately and timely. Track and monitor process through Retail Support Handoff.

Employees may be assigned as the project manager over a single project or multiple projects ranging in complexity based on business and technical factors.

• Serve as the primary point of contact for clients throughout the project lifecycle.
• Establish and maintain strong relationships with clients, ensuring their expectations are met and exceeded.
• Collaborate with cross-functional teams, including sales, engineering, and support, to align project objectives and deliverables.
• Conduct regular meetings and communication sessions to provide updates, gather feedback, and address client concerns.
• Provide guidance and support to clients during the deployment of UCaaS solutions.
• Other Duties as Assigned