Project Manager I at UniTek USA

Shepherdsville, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Customer Service, Technical Expertise, Budgeting, Problem Solving, Communication, Team Leadership, Scheduling, Financial Reporting, Telecommunications Knowledge, Microsoft Office Proficiency, Training, Issue Resolution, Organizational Skills, Presentation Skills, Safety Compliance

Industry

Telecommunications

Description

Job Summary: The Project Manager will oversee the day-to-day activities and work closely with the operations team, while helping grow and provide technical expertise in this area of the company. The ideal candidate should be a self-motivated problem solver that’s able to operate in a fast-paced, high volume work environment. Job Requirements: 1. Ability to multi-task in fast paced environment.  This includes goal setting, production, reporting, budgeting, efficiently solving issues with DirecTV and DirecTV customers, technician scheduling and morale 1. Show exemplary customer service to DirecTV, DirecTV customers, corporate leadership, subordinate supervisors and technicians, ability to instill technicians with professional, customer service driven attitude. 1. Ensure that company policy is adhered to with respect to, but not limited to, safety, assets, production etc. 1. Oversee business financials and provide reporting to management 1. Provide customer follow-up for:  general inquiries, feedback on ongoing and completed projects as required 1. Update customers with regular status updates and scope of work changes 1. Complete regular follow up with local management and field technicians and provide frequent status updates to senior management 1. Work with customers and senior management to help define a scope of work for larger projects and rollouts 1. Other duties as assigned   * Qualifications Job Summary: The Project Manager I is responsible for managing day-to-day project activities and supporting operational goals within UniTek Global Services. This role focuses on coordinating technicians, maintaining customer satisfaction, and ensuring compliance with company policies. The ideal candidate is a self-motivated problem solver who thrives in a fast-paced, high-volume environment. Key Responsibilities Project Coordination: * Oversee daily operations and technician scheduling. * Ensure adherence to company policies regarding safety, assets, and production. Customer Service & Communication: * Provide exemplary customer service to DirecTV, corporate leadership, and field teams. * Deliver regular status updates and manage scope changes for assigned projects. Financial & Reporting Duties: * Monitor project financials and prepare reports for management. * Assist in budgeting and cost control for assigned projects. Team Support: * Motivate and maintain technician morale. * Train and mentor team members on proper work and safety procedures. Issue Resolution: * Troubleshoot technical, personnel, and project-related challenges. * Collaborate with senior management to define scope for larger projects and rollouts. Other Duties: * Perform customer follow-up on inquiries and completed projects. * Complete additional tasks as assigned by leadership. Qualifications: * Education: * Bachelor’s degree in Business or related field, or equivalent combination of education and experience. * PMP or CAPM certification preferred. * Experience: * Minimum 5 years of project management experience. * Strong written and verbal communication skills * * Technical Skills: * Knowledge of telecommunications, VoIP, satellite systems, routers, networking, and cabling. * Experience with telecommunication dispatching and managing multiple projects. * Proficiency in Microsoft Office applications. * Soft Skills: * Ability to lead, motivate, and train teams. * Strong customer orientation and problem-solving skills. * Financial understanding and ability to interpret project indicators. * Excellent organizational and presentation skills. Physical Requirements:            * Lift up to 65 lbs. of equipment and tools * May be required to work long and unpredictable hours * Travel required up to 50% of the time * Must be able to pass pre-employment screening that includes background and drug testing * Strong command of the English language required

Responsibilities

The Project Manager I is responsible for overseeing daily operations, coordinating technicians, and ensuring customer satisfaction. This role also involves monitoring project financials and providing regular updates to management.