Project Manager - Implementation at GoFundMe

, , United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

112000.0

Posted On

01 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project management, SaaS implementation, Stakeholder management, Risk mitigation, Customer advocacy, Requirement gathering, Technical guidance, Resource planning, Process improvement, Salesforce, ClickUp, CRM, Analytical skills, Problem-solving, Communication, Strategic planning

Industry

Fundraising

Description

Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join us! GoFundMe Pro is a fundraising platform that enables nonprofits to connect supporters with the causes they care about. Our Professional Services Team is looking for an experienced Project Manager who will be responsible for managing implementations for our strategic customer accounts. The ideal candidate for this role is a detail-oriented customer advocate with experience delivering high quality, on-time SaaS implementations. Already part of our team? We ask that internal candidates apply via the internal job board to ensure your application is reviewed appropriately. The Job Deliver exceptional customer implementations for GoFundMe Pro’s fundraising and events platform Manage projects end-to-end, which includes scoping, planning, execution, risk/issue mitigation and stakeholder management Gather information from customers to evaluate their needs and create tailored implementation plans that support business objectives and drives customer time to value Work with customer and internal teams to translate requirements into out of the box or custom solutions Execute client implementation projects with sole responsibility for deliverables, overall project success, exceptional customer experience Deliver “hands on keyboard” configuration of customer instance, configuration and asset creation as required for completion of project Identify, mitigate, monitor and communicate project risks and scope changes that may arise during the implementation Provide strategic and technical guidance and training for customers through platform implementation and campaign development - ensure client campaigns and events are optimized for success, launch on time, and achieve donation volume and other customer business goals Build and maintain strong relationships with all internal and external project stakeholders Develop GoFundMe Pro product and non-profit industry subject matter expertise Manage resource planning and utilization Collaborate with Product, Partner, Tech Services, Customer Care, and Account Teams to ensure a successful onboarding experience and adoption of the GoFundMe Pro platform Contribute to team goals and initiatives through participation in team meetings, collaborate on / take ownership of projects driving process improvement, team enablement, etc. Identify areas of challenge or opportunity for increased quality of delivery and take initiative to develop solutions, in partnership with team members / leadership, as needed You 2-4 years of Implementation and/or Project Management experience Proven, hands-on experience successfully implementing SaaS and/or enterprise software applications Sense of urgency in your work Demonstrated ability to prioritize and manage workflow to meet deadlines Strong people skills to lead collaboration across functions and organizations Experience identifying and implementing process improvements Client Management experience Strong analytical, problem-solving and critical thinking abilities Natural problem-solver, comfortable with complexity and ambiguity Excellent organization and planning skills Proactive attitude with ability to independently solve conceptual problems and deliver results in challenging situations on time and in scope High-energy, team-first attitude: motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business Comfort with ambiguity, ability to work with minimal instruction Technical acumen Preferred Experience managing client projects within the Salesforce ecosystem Knowledge of the non-profit industry, how it operates and the unique challenges it presents Experience with cloud-based CRM and Customer Success tools (Salesforce, ClickUp, etc.) Why you’ll love it here Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow. Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. Community Engagement: Make a difference through our volunteering program. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The annual U.S. salary range for this full-time position is $75,000 - $112,000 which may include potential variable incentive payments + equity + benefits. The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report. Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our Newsroom. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Metaview as part of our hiring process for jobs in NYC and certain features may qualify it as an automated employment decision tool (AEDT), as defined by New York City Local Law 144. As part of the hiring process, we provide Metaview with job requirements and candidate submitted resumes and application materials to assist in evaluating job-related qualifications. While this tool is used to improve efficiency and support our recruiting personnel, all final hiring decisions are made by GoFundMe employees. We began using Metaview on March 10, 2026. The Metaview tool has been reviewed by an independent auditor. Results of the audit may be viewed here. The tool evaluates your professional experience, technical skills, education, and other qualifications using information collected directly from your submitted resume and application materials; all such data is retained in accordance with GoFundMe’s Personnel Privacy Notice and applicable legal requirements. If you would like to request an alternative selection process or a reasonable accommodation, please contact accommodationrequests@gofundme.com. #LI-REMOTE

Responsibilities

Manage end-to-end SaaS implementation projects for strategic customer accounts, including scoping, planning, and execution. Provide technical guidance and configuration support to ensure successful platform onboarding and achievement of customer business goals.