Integrations Ops is a versatile team that was formed to support new and complex product launches across primarily Reality Labs and Metaverse, but also Meta’s Family of Apps, Threads, and other company initiatives. This team enables unique operational requirements of these products with operational efficiency in mind. The person who will join our team will be responsible for operational efficiency of our unique workflows ensuring high quality, efficiency and scalability while also supporting new product launches via identifying operational and policy risks, building systems and workflows to enable these new products to ensure a seamless user experience and regulatory compliance.

MINIMUM QUALIFICATIONS:

• 6 years of experience working in an Operations, Technology, Project Management or equivalent team
• Experience using data tools such as SQL, SAS, and data visualization (e.g. Tableau)
• Track record of Data Analysis and Root Cause Analysis skills
• Proven understanding of operational health, metrics and KPI management
• Experience leading process and policy improvement projects across an evolving and cross-functional landscape
• Experience working in, communicating with, and leading global cross-functional project teams

PREFERRED QUALIFICATIONS:

• Bachelor’s degree
• Knowledge of other programming languages, e.g. Python, R and SQL
• Experience in working with potentially graphic and objectionable content
• Avid user of our platform and products

• Own, develop, execute and manage integrity support strategies for Meta products with Product, Engineering, Operations and Policy teams
• Experience of effectively communicating new concepts and ideas to a broad range of partners and stakeholders, on a regular basis
• Analyze complex workflows and provide recommendations for process, policy, and system improvements to develop or improve scalable solutions, drive quality, accuracy and automation opportunities
• Manage and improve day-to-day operations against quality and efficiency targets
• Analyze data to identify user trends and malicious behavior and suggest recommendations to improve operations
• Help create scalable policies and processes to solve complex business problems and ensure the safety of the community
• Use critical thinking and problem solving skills to identify, set strategy for, and resolve large and complex business problems
• Track and analyze key operational metrics and ensure Key Performance Indicators/service goals are met