ABOUT WEEE!

Weee! is the largest and fastest-growing ethnic e-grocer in the United States, operating in one of the largest underserved categories in retail with affordable access to exciting ethnic food. By partnering with local suppliers, redesigning the value chain and leveraging social buying, Weee! is reshaping the grocery business entirely. You can read more about us on Business Insider, Reuters and TechCrunch.
Weee! is headquartered in Fremont, CA, and is currently available coast to coast with exceptional growth (5x YoY) across geographies, categories and ethnicities. We have raised $800M+ in funding to date from leading investors including Softbank Vision Funds, DST, Blackstone, Tiger Global, Lightspeed Ventures, Goodwater Capital, XVC and iFly. The opportunity now is to join a rocketship as we prepare for the next stage of growth, and an eventual public listing.

REQUIRED SKILLS & QUALIFICATIONS

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• 5+ years of experience in logistics or delivery operations, with at least 2 years in a managerial role overseeing independent contractors.
• Strong understanding of last-mile delivery logistics and the gig economy model.
• Proficiency in data analysis tools (e.g., SQL, Excel) and delivery management software.
• Ability to travel to different locations in the US
• Excellent communication and interpersonal skills, with the ability to engage and motivate a diverse driver workforce.
• Demonstrated ability to work in a fast-paced, high-growth environment.
• Bilingual in Mandarin and English is a plus.

ABOUT THE ROLE

We are seeking a strategic and results-driven Driver Operations Manager to oversee our independent contractor and flex driver network across multiple regions. This role is designed for someone who can enhance day-to-day delivery performance while also building scalable processes that support the company’s rapid growth. The successful candidate will lead initiatives focused on driver engagement, operational efficiency, compliance, and data-driven decision making, ensuring our driver community is equipped to deliver exceptional service in a fast-paced environment.

KEY RESPONSIBILITIES

• Driver Network Management: Oversee the recruitment, onboarding, and performance of independent contractor & flex drivers across multiple regions.
• Operational Efficiency: Develop and implement strategies to reduce costs, and improve delivery times.
• Performance Monitoring: Establish KPIs and monitor driver performance metrics to ensure compliance with service standards.
• Compliance and Risk Management: Ensure adherence to legal and company standards for independent contractors, mitigating risks associated with non-compliance.
• Driver Engagement: Foster a positive relationship with the driver community through regular communication, feedback sessions, and support initiatives.
• Cross-Functional Collaboration: Work closely with the Central Ops, Customer Service, and Legal teams to align driver operations with overall company objectives.
• Technology Utilization: Leverage delivery management systems and data analytics tools to drive decision-making and operational improvements.