What you will be doing:

• Project planning, communication, and execution. Developing WBS with costing information. Making sure the project is concluded at the cost target and the deadline targets with high quality deliverables. Execute the project delivery based on the plan. Communicating the right information at the right time during the life cycle of the project.
• Support Project Management (L2/L3): Manage L2/L3 support operations, ensuring strict adherence to SLAs, incident management procedures, and escalation workflows. Oversee both Infrastructure & Application support, with the majority focused on application support.
• Documentation: Guiding and reviewing Requirements Documents, Functional Specs with wire frame diagrams and process charts and Technical Design Documents. Also required to prepare and review proposals for projects and change requests.