What you will do

• Translate complex technical requirements — API specifications, data standards and integration architecture — from government and industry partners into clear product design specs and workflows our delivery teams can build from.
• Plan and drive delivery of third-party integrations, working closely with the Product Design team and Architecture to shape technically sound solutions.
• Analyse the market and gather feedback from government, industry and the primary healthcare space to shape our roadmap for APIs and third-party integrations.
• Keep a close eye on industry changes that may impact our current and future product roadmaps, including updates to third-party components embedded in our software.
• Collaborate closely with the product design, architecture and product delivery to build software users love — and workflows that make sense end-to-end.
• Optimise our workflows and improve the user experience across our product suite.
• Manage stakeholders with clarity — setting expectations, agreeing objectives, and building relationships that last.
• Represent Best Practice Software at industry events, conferences and partner forums, sharing insights and taking part in co-design.
• Discover, distil and distribute the technical details that matter — turning noise into a backlog people trust.

What you will bring

Essential:

• 3+ years' experience as a Product Owner or Product Manager, Technical Analyst or Business Analyst working directly with APIs, integrations or technical specifications on technology-centric projects.
• Comfortable reading API and data specifications, integration architecture and technical documentation — and confident translating these into clear user stories, acceptance criteria and customer workflows.
• Working knowledge of REST APIs and healthcare data standards such as FHIR.
• Degree or equivalent experience in Computer Science, Software Engineering, Information Systems or a related technical discipline.
• High-order written and verbal communication, reasoning, judgement, and strategic and analytical thinking.
• Ability to identify opportunities, risks, problems, inefficiencies and inconsistencies — and propose solutions that drive demonstrable improvement.
• Confidence working with the backlog, documentation and diagramming tools used in modern product delivery.
• A genuine passion for making our customers' product experience as amazing as possible.
• An "open book" approach — happy to share your knowledge and ideas to help grow our customers and our teams.