Project Manager - Mobility APAC at WEX

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Agile, Waterfall, Customer Engagement, Risk Management, Stakeholder Management, Communication, Collaboration, Planning, Organizational Skills, Customer Onboarding, Implementation, Problem Solving, Continuous Improvement, Service Orientation, Facilitation

Industry

Software Development

Description

Role Summary Reporting to the head of Program management - APAC mobility the main responsibility of the Project Manager is to manage the delivery of WEX APAC mobility projects and end‑to‑end delivery of customer onboarding. This role blends core project management discipline with strong customer engagement, ensuring new customers are onboarded smoothly, on time, and with a positive experience that sets the foundation for long‑term success. You will work cross‑functionally with Sales, Product, Engineering, Operations, and Customer Service to translate requirements into clear delivery plans, manage risks and dependencies, and communicate progress to both internal and external stakeholders. Key Responsibilities Project Management & Delivery Plan, manage, and deliver multiple concurrent projects using appropriate methodologies (Agile, Waterfall, or hybrid). Define project scope, objectives, deliverables, milestones, timelines, and success metrics. Develop and maintain detailed project plans, RAID logs, and status reporting. Proactively manage risks, issues, dependencies, and change requests. Ensure projects are delivered on time, within scope, and within budget. Facilitate project governance, steering meetings, and decision forums as required. Customer Onboarding & Implementation Act as the primary point of contact for customers during onboarding and implementation. Lead customer kickoff meetings, onboarding workshops, and progress check‑ins. Understand customer business needs and translate them into clear onboarding and delivery plans. Coordinate internal teams to configure, integrate, and launch customer solutions. Manage customer expectations, communicate timelines clearly, and handle escalations professionally. Ensure onboarding outcomes align with customer success criteria and contractual commitments. Stakeholder & Communication Management Build strong relationships with customers, internal teams, and senior stakeholders. Provide clear, concise, and regular project updates tailored to different audiences. Collaborate closely with Sales for smooth handover from pre‑sales to delivery. Partner with operational teams to support transition from onboarding to steady‑state operations. Process & Continuous Improvement Contribute to the improvement of onboarding frameworks, templates, and playbooks. Identify opportunities to streamline delivery, reduce friction, and improve customer experience. Capture lessons learned and best practices from completed projects. Required Skills & Experience Core Project Management Skills Proven experience delivering projects in a Project Manager role. Strong knowledge of project management methodologies (Agile, Scrum, Waterfall, hybrid). Excellent planning, prioritisation, and organisational skills. Experience managing scope, budget, timelines, and resources. Strong risk and issue management capability. Proven analysis skills Customer & Delivery Skills Experience leading customer onboarding, implementation, or integration projects. High level of customer empathy with a service‑oriented mindset. Ability to translate customer needs into actionable delivery plans. Confidence engaging with customers at all levels, including senior stakeholders. Strong facilitation, presentation, and workshop‑leading skills. Communication & Collaboration Excellent written and verbal communication skills. Ability to influence without authority and work effectively in matrix environments. Calm, solutions‑focused approach when managing issues or escalations. Desirable Qualifications Project Management certification (PMP, PRINCE2, SAFe, AgilePM, or equivalent). Experience in SaaS, technology, financial services, mobility, or enterprise environments. Experience working with Jira Personal Attributes Highly organised and detail‑oriented. Proactive, adaptable, and comfortable with ambiguity. Customer‑focused with a strong sense of ownership. Collaborative team player with a delivery mindset. WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Responsibilities

The Project Manager is responsible for managing the delivery of WEX APAC mobility projects and ensuring smooth customer onboarding. This includes planning, managing, and delivering multiple projects while engaging with customers and internal teams.