Project Manager (Pooling) at RingCentral

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

0.0

Posted On

26 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Agile Methodology, Waterfall Methodology, Technical Literacy, Stakeholder Management, Communication, Problem-Solving

Industry

Software Development

Description

Project Manager Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions. This is where you and your skills come in. We’re currently looking for a Project Contract Project management opportunity. Work on an AI feature development project for approximately 6-9 months. In this project you will oversee a small team of live receptionist agents taking calls from an AI receptionist feature.The goal of this project is to both provide feedback on the AI model so that it learns and grows as well as ensuring that the live agents handling calls provide exceptional customer service. A background in sales and/or marketing operations is very helpful. Core Responsibilities: Attendance & Activity Real Time Monitoring. Ensure agents are on time and doing their assigned tasks Co-Piloting. Partner with project leads on goals and KPIs of the pilot Agile Partnership. Partner with a local Learning and Development lead responsible for agent enablement Cross Functional Synergy. Partner with Sales Operations leads who will spearhead metrics analysis Flexibility. Perform other duties as assigned upon completion of AIR Live pilot. Essential Skills: Project Management: 3+ years of proven experience within a Project, Program, or Portfolio Management Office (PMO). Methodology: Strong working knowledge of both Agile and Waterfall frameworks. Technical Literacy: Proficiency in Excel or Google sheets (formulas and functions), or a demonstrated ability to master new technical applications rapidly. Stakeholder Management: Exceptional follow-through and the ability to act as a liaison between business owners and IT technical groups. Communication: Highly developed verbal and written communication skills for cross-functional collaboration. Desired Qualifications: Education: Degree in HR, PMO certification, or a related field. Experience: 3+ years in HR project management or a related operational environment. Tooling: 2–3 years of advanced experience with Smartsheet, Google Sheets, or similar project management platforms. Problem-Solving: A natural ability to simplify complex problems and find efficient solutions. Willing to work on night shift Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas Nice to Have: Business Analysis: 2–3 years of BA experience, particularly within the excel. Domain Expertise: Prior experience in HR operations, sales, PMO environments. Software Proficiency: Familiarity with Microsoft Office, Google Sheets, etc. What we offer: Comprehensive HMO package (medical and dental) Paid time off and paid sick leave Quarterly Performance Bonus Employee Assistance and Wellness Programs About RingCentral/Acquire BPO RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc. Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines. We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By completing your application for this role, you: Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities Have read and agreed to our Data Privacy Policy #LI-JS10 RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an EEO/AA employer.

Responsibilities

The Project Manager will oversee a small team of live receptionist agents and ensure they provide exceptional customer service while also providing feedback on an AI model. Responsibilities include real-time monitoring of attendance and activities, partnering with project leads on goals and KPIs, and collaborating with cross-functional teams.