Project Manager - Property Mgmt. at LMLC OPERATIONS LLC

Big Sky, Montana, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, System Optimization, Process Improvement, Change Management, Cross-Functional Collaboration, Critical Thinking, Communication, Adaptability

Industry

Hospitality

Description

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you. Yellowstone Club’s Residential Services department is currently seeking candidates for a Project Manager - Property Management. This is a full-time year-round position located in Big Sky, Montana. Purpose: The Project Manager is responsible for leading process improvement initiatives within Property Management by optimizing the use of key systems, including but not limited to SnapInspect, Yardi & SmartSheet. The role focuses on maximizing system functionality to meet business needs, overseeing the successful delivery and onboarding of Village Core II from Yellowstone Development to YCPM, and developing strategies for managing portfolio transitions between Property Managers. This position plays a critical role in aligning technology, operations, and member satisfaction to support efficient, scalable property management practices, while focusing on growth and bolstering current business practices. Major Responsibilities: * Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service. * Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner. * Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Property Management, or Human Resources immediately. * Maintain a favorable working relationship with all company employees to foster and promote a positive working environment. * Coordinate efforts with all other departments as required per the assigned projects while maintaining exceptional partnering to achieving required results. * Project Management – Strong ability to plan, coordinate, and drive projects to completion on time and within scope. * System Optimization – Deep understanding of property management platforms (e.g., Yardi, SnapInspect, Smartsheet, etc.) and how to leverage their features to improve operations. * Process Improvement – Skilled in analyzing workflows, identifying inefficiencies, and implementing streamlined, scalable solutions for home turnovers from the development pipeline to property management. * Change Management – Ability to lead change initiatives, including stakeholder alignment [owner, YD, and YCPM], communication planning, and user training while managing home turnovers. * Cross-Functional Collaboration – Work across teams (e.g., Development, Residential Services Depts., etc.) to integrate workflows and deliver upon Yellowstone Club standards. * Critical Thinking – Analyze the situation, leverage vendor relationships, pursue action, produce outstanding results. * Communication – Excellent written and verbal communication skills with the ability to tailor messaging to diverse audiences. * Adaptability – Comfortable managing evolving priorities in a fast-paced, dynamic environment. Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Lead and execute process improvement initiatives across Property Management operations using systems including Yardi, SnapInspect, SmartSheet and others. * Maximize functionality and performance of property management systems to align with business needs and enhance user experience. * Identify areas to bolster home inspection platform and continue to integrate into existing backend systems. * Use discretion and independent judgement to plan, execute and complete Residential Services projects within the scope of work, budget and timeline constraints required. * Oversee the successful delivery and transition of Village Core II from Yellowstone Development to YCPM, ensuring operational readiness ease of ownership. This includes, but is not limited to punch list resolution, change orders, special requests, home utilities and other required services. * Collaborate with stakeholders across departments during VCII install process to gather requirements, identify pain points, and deliver large scale interior design installs. * Track and ensure effective home punch list follow through and completion. * Manage Yellowstone Development home delivery projections and related occupancy and labor projections. * Develop and implement strategies for managing portfolio transitions between Property Managers to ensure continuity and service quality. * Manage change initiatives and training programs to support system upgrades and process enhancements. * Serve as a liaison between operations and property management teams to bridge business needs with efficient solutions. * Oversee consistent backend updates across all digital platforms, ensuring accurate and current information is being conveyed. Other Duties and Responsibilities: * Create and maintain detailed home manuals for Yellowstone Club outlining all significant systems, inventory of supplies/items and maintenance requests, repairs, and requirements. * Create financial reports and conduct financial analysis on labor productivity across the Property Management departments providing recommendations to improve operational efficiency and increase profitability. * Conduct financial forecasting as it relates assigned projects * Track historical occupancy trends and make detailed occupancy projections. * Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position. * Meet departmental productivity, organization, punctuality/attendance and consistency standards. * Maintain a positive and respectful attitude. * Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times. * Maintain privacy of our Members, guests, and staff at all times. * Maintain a clean and neat appearance at all times. * Communicate regularly and effectively with all employees, supervisors, managers, directors, and VPs. * Perform work in a safe and high-quality manner. Maintain a high level of attention to detail. * Project a favorable image of Yellowstone Club to Members, guests, and staff at all times. * Plan set up and/or attend regular department and project meetings. * Use year-over-year home growth projection models to create and hone various portions of the annual income, operating and labor budgets across Residential Services. * Analyze internal processes and recommend procedural or policy changes to improve operations. * Anticipate the needs of members and guests and resolve any complaints in a satisfactory manner. * Create and administer general Residential Services training pieces as they relate to assigned projects. * Monitor monthly financial reports and provide analytical feedback. * Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands. * Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time. Disclaimer: This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Experience/Education Required * Bachelor’s degree required, Project Administration or Project Management experience within a similar field. Experience/Education Preferred * Experience working in real estate management and/or development preferred. Certificates & Licenses * Valid US Driver’s License. * Project Management Professional Certification preferred. Computer Skills * Proficiency working with basic technology, including smartphones, computers, and email. * Intermediate to Advanced knowledge of all Microsoft Office Suite Products Language Ability * Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly. Math Ability * Able to perform complex math calculations. Reasoning Ability * Ability to solve complex problems and make sound management decisions, understanding when it is necessary to elevate the problem through appropriate channels. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is constantly required to talk and/or hear. The employee is constantly required to stand and walk, climb or balance and stoop, kneel, bend, crouch, or reach with hands and arms. The employee is also constantly required to use their vision and alertness to perform an activity such as but not limited to: preparing and analyzing data and figures, reading plans and project related materials, visual inspection involving property maintenance, determining the accuracy, neatness, and thoroughness of the work assigned, drive a Club vehicle, inspect for hazards and safety violations, and/or operate machinery as related to the position. The employee is constantly required to maintain safety standards and compliance with Yellowstone Club policies and Montana state laws when operating vehicles. Receipt and Acknowledgment I acknowledge and understand that: * The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements, and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions. * Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club. * Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club. * I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed in this job description. Yellowstone Club offers great benefits including: * Free transportation to and from Bozeman * Medical, Dental, Vision Insurance * Discounted Ski Pass * Employee Ski Days * Complimentary shift meals * 401k eligibility and bi-weekly match * Access to onsite fitness center 24/7 * Discounted Employee Housing in Big Sky or Bozeman * Discounts to over 1000 retailers through ADP LifeMart * End of season Employee Appreciation Day and retail sale For more information about the Club, visit www.yellowstoneclub.com [http://www.yellowstoneclub.com]. To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage. #LI-CK1

Responsibilities

The Project Manager is responsible for leading process improvement initiatives within Property Management by optimizing the use of key systems. This role focuses on maximizing system functionality to meet business needs and overseeing the successful delivery and onboarding of Village Core II.