WHO WE ARE

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

WHAT WE DO

ServiceMac’s Project Management Office (“PMO”) supports and leads projects for the entire organization. Types of projects include but are not limited to, Loan Servicing Transfers and Technology-related. The Project Manager oversees multiple projects on an ongoing and regular basis. Individually, or as part of a team, responsible for project delivery. This includes creating project documents, planning, coordinating, and reporting status. Examples include: risk management, and issue resolution. Other Duties may include: assembling project team, assigning individual responsibilities, identifying appropriate resources needed, developing schedules to ensure timely completion of project. Coordinates with other projects and work groups.

• Independently oversees multiple medium to large scale complex projects.
• Coordinates project deliverables, plans and status reports.
• Identifies appropriate resources needed and coordinates schedules to ensure timely completion of project
• Creates project plans specifying goals, strategy, and staffing, scheduling, identification of risks, contingency plans, budgets, and allocation of available resources.
• Facilitates status and milestone meetings with cross functional groups.
• Conducts risk monitoring and controls during a project’s duration to ensure ability to achieve expected outcomes, on time and on budget.
• Works closely with end users, business technologies and others to understand and prioritize business goals and information needs related to the project.
• Monitors project budgets including project cost estimates and forecasting.
• Prepares project status reports and keeps team, management and clients informed of project status and related issues.
• May be required to perform duties outside of normal work hours based on business needs.