Position Summary
Reporting to the Senior Division Manager Sales & Operations, the Project Manager will oversee a team including Account Representatives, Account Information Representatives, Project Coordinators and Installers to ensure timely, accurate and quality workmanship for projects to our dedicated clients.
Essential Functions:

Project Management Operations:

• Supervise and support day to day activities of Account Representatives, Account Information Representatives, Project Coordinators and Installers (in house & subcontract), Service Technicians, and Installation Crew Leaders.
• Manage fluctuations in volume of work for the Account Representatives and re-allocate sites and customers based on total volume in general.
• Assist your team in identifying potential solutions to their issues.
• Coordinate with Warehouse Manager to identify long term solutions for ongoing logistics issues.
• Ensure all service requests from customers are being completed properly and on time; obtain purchase orders for work not required by contract.
• Complete Weekly Activities Report summarizing work done, issues encountered and any other relevant information for submission to Director of Operations
• Work to ensure strong relationships with all carpenters.
• Meet with Construction Managers and Site Supervisors to obtain details for upcoming sites and to discuss the customer’s expectations.
• Manage relationships with key Site Supervisors and Construction Managers.
• Review quality with the customer when sites are complete to determine WWW (what went well) and WCBB (what could’ve been better).
• Ensure job site meetings are attended and communicate information required to directors regarding jobsite issues or new ideas.
• Review tender proposals with Senior Estimator and Sales Manager before they are submitted to ensure customer’s service expectation is accounted for in the costing.
• Handle general customer service and inquiries when required.
• Inform Senior Division Manager Sales Operations & Projects of new potential opportunities.
• Inform Senior Division Manager Sales Operations & Projects of ongoing issues with customers and subcontractors when they cannot be solved otherwise.
• Refer new sales opportunities.
• Other duties as assigned.

Management:

• Establishing, monitoring, and managing project targets.
• Train and manage department personnel to solve day-to-day install issues and reach performance standards/goals.
• Holds team accountable for continuous improvement.
• Responsible for the performance management of department staff including, but not limited to, annual performance reviews, performance standards, and KPI’s.
• Participates in the recruitment process with Human Resources for hiring new department personnel.
• Participates in ongoing training and leadership development initiatives and programs.
• Complies and enforces all Company policies and procedures.

Fiscal Responsibility:

• Identifies and implements cost controls for operating and departmental expenditures in compliance with Riverside’s policies and procedures.
• Participates in the preparation of the manufacturing/production fiscal budget.
• Accountable for meeting the fiscal budget.

Health and Safety:

• Accountable for the implementation and enforcement of safety and preventative maintenance programs.
• Ensures that safety policies, quality standards, and standard operating procedures are followed.
• Oversees training of departmental employees on safety processes and procedures relating to manufacturing operations.
• Works with Human Resources near-miss / accident reporting and supports Riverside’s early and safe return to work program.
• Actively participates in the Joint Health and Safety Committee.

Work Environment: Office; Showroom; Residential homes; Construction sites.
Tools: Cell Phone, Computer, Power/hand tools, Carpentry tools, Measuring tape, Vehicle.

Please refer the Job description for details