Project Manager at Satellite Office

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Operations Management, Sales Support, Customer Success, Process Implementation, Cross-functional Team Coordination, Order Management, Attention To Detail, Problem-Solving, Negotiation, Communication, Analytical Skills, Interpersonal Skills, Organizational Skills, Time Management, Multi-tasking

Industry

Outsourcing and Offshoring Consulting

Description

Job Summary This is a critical role at the client, serving as the “glue” that connects our customer relationships to seamless operational execution. This role ensures flawless delivery for client's highest-valued accounts and oversees the lifecycle post-sale. You will be managing high-volume orders, coordinates cross-functional teams, and partners with Account Executives and Partnerships to implement efficient processes and manage complex deals. The ultimate goal is to drive customer success, achieve 100% retention, and empower organizations worldwide by simplifying branded merchandise management. This is a fast-paced, high-volume role that demands strong attention to detail and a customer-first mindset. Experience Requirements 3+ years in operations management or sales support 2+ years in production support or a similar operational role 1+ year in customer-facing or service experience Experience implementing new processes to optimize the sales cycle Technical Proficiency: Strong computer literacy; Google Suite experience required Experience with Oracle E-Business Suite and Salesforce preferred Familiarity with sales tools such as Salesforce Education: 4-year college degree preferred but not required Job Skills & Traits Ability to collaborate with cross-functional teams including Account Management, Order Management, Warehousing, and Fulfillment High accountability managing a large volume of complex orders and processes Detail-oriented with exceptional organizational skills Excellent project management skills: multi-tasking, prioritizing, and time management Self-starter with strong problem-solving skills Advanced negotiation skills for vendor cost management Strong communication, analytical, and interpersonal skills Job Responsibilities Order Flow & Completion: Direct day-to-day order processes from payment and submission to delivery and fulfillment Manage post-order processes, including timeline or product changes Ensure accurate invoicing and on-time delivery Maintain all required internal documentation and ensure compliance with BDA policies and code of conduct Partner with the Customer Experience team to resolve issues and maintain high customer satisfaction Process Improvement & Project Management: Implement new sales processes, initiatives, and projects Suggest and implement workflows and technology to optimize order logistics Regularly meet with internal teams to find solutions for existing clients Sourcing & Costing: Monitor the sourcing process to ensure proper product presentations, cost negotiations, and quoting Oversee order changes, including updated POs, artwork revisions, and Account Manager approvals Collaborate with internal stakeholders (Operations, Procurement, Design, Order Management) to ensure projects are completed successfully according to timelines and specifications

Responsibilities

This role is responsible for directing day-to-day order processes from payment through fulfillment, managing post-order changes, ensuring accurate invoicing, and maintaining compliance documentation. Additionally, the manager will implement new sales processes, optimize order logistics through workflows and technology, and monitor the sourcing and costing process for product presentations and negotiations.