About the Role

As the Scrum Master, you will:

• Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, backlog refinement and retrospectives.
• Support the development squad to plan, size, commit to and deliver work aligned to agreed outcomes.
• Partner with Product Owners on backlog management, prioritisation and sequencing.
• Identify and remove impediments that may impact delivery.
• Proactively identify and manage delivery risks, dependencies, resource constraints and blockers.
• Coordinate dependencies across multiple teams and delivery streams.
• Monitor delivery flow, capacity, throughput, carryover and overall delivery confidence.
• Provide clear visibility of progress, risks, dependencies, impediments and team health to key stakeholders.
• Work closely with Project Managers, Release Managers and Technology Leads to support delivery and release readiness.
• Use delivery metrics and team feedback to identify opportunities for continuous improvement.
• Coach the team in Agile ways of working and promote collaboration, accountability and shared ownership.
• Support a culture of continuous improvement, transparency and effective communication.

To be successful in this role, you will have:

• 5+ years' experience as a Scrum Master or Agile delivery professional.
• Strong practical understanding of Agile and Scrum, with working knowledge of Kanban.
• Proven experience facilitating Agile ceremonies and supporting high-performing delivery teams.
• Strong experience in impediment removal, dependency management and stakeholder management.
• Experience partnering with Product Owners on backlog management, prioritisation and delivery planning.
• Experience working across complex, cross-functional technology environments.
• Strong communication, facilitation, coaching and problem-solving skills.
• Experience using Jira, Azure DevOps, Confluence or similar Agile delivery tools.
• Ability to use delivery metrics to identify risks, improve predictability and support continuous improvement.
• Experience working with external vendors, agencies or delivery partners is highly desirable.
• Experience in digital, eCommerce, customer experience, or
• another regulated environment.

Desirable Experience

Experience in the following would be advantageous:

• Digital transformation
• Technology transformation programs
• Complex technology environments
• Release planning and production readiness
• Working across multiple technology squads and dependencies
• Supporting teams through changes to Agile or delivery ways of working
• Working within large enterprise organisations