Project Manager, Service Delivery at Ezee Fiber

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Service Delivery, Fiber Services, Cross-functional Team Coordination, Project Planning, Schedule Management, Risk Identification, SLA Management, Customer Onboarding, Process Improvement, Smartsheet, Jira, Monday.com, Asana, Stakeholder Communication, Operational Efficiency

Industry

Telecommunications

Description

Project Manager, Service Delivery OUR VALUES At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus—where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry. JOB SUMMARY The Project Manager, Service Delivery is responsible for managing the successful delivery and implementation of fiber services across residential, commercial, and enterprise customers. This role coordinates cross-functional teams to ensure projects are delivered efficiently, on schedule, and aligned with Ezee Fiber’s service standards. The Project Manager works closely with construction, engineering, field operations, sales, and customer support teams to ensure seamless activation of services and a high-quality customer experience. ESSENTIAL FUNCTIONS * Manage end-to-end service delivery projects, including planning, execution, monitoring, and project closeout. * Coordinate cross-functional teams including construction, network engineering, field technicians, and sales to ensure successful service implementation. * Develop and maintain project plans, schedules, and milestones for customer installations and network deployments. * Serve as the primary internal point of contact for service delivery updates and project progress. * Track and report on project status, timelines, and operational performance metrics. * Identify and resolve project risks, delays, or operational issues impacting service delivery. * Ensure all installations and service activations meet company quality standards and service level agreements (SLAs). * Support customer onboarding and service activation processes for commercial and enterprise accounts. * Facilitate project meetings and provide clear communication across operations, sales, and leadership teams. * Maintain project documentation, including implementation plans, service delivery records, and post-project reviews. * Identify opportunities to improve service delivery workflows and operational efficiency. Collect and analyze feedback on customer sentiments, market trends, and competitor activities. QUALIFICATIONS Education and Experience requirements: Bachelor’s degree in Business, Project Management, Telecommunications, or related field preferred. Minimum of 3–6 years of project management or service delivery experience, preferably in telecommunications, fiber, or technology services. * Experience managing projects from initiation through completion, ensuring operational execution, timeline adherence, and successful service delivery. * Experience coordinating cross-functional teams including engineering, construction, field operations, sales, and customer support to support fiber deployments, network infrastructure projects, or customer implementations in a fast-paced operational environment. * Demonstrated ability to manage multiple concurrent projects while maintaining timelines, priorities, and project deliverables. * Experience identifying project risks, operational challenges, and service delivery issues, and implementing solutions to maintain project progress and service standards. * Strong experience communicating with internal stakeholders, leadership, and operational teams, providing clear updates on project status, milestones, and risks. * Proficiency using project management and workflow tools such as Smartsheet, Jira, Monday.com, Asana, or similar platforms to track project progress and maintain documentation. Preferred Qualifications * PMP or Agile certification preferred * Experience supporting fiber-to-the-home (FTTH) or broadband deployment environments * Familiarity with network construction timelines and service activation workflows CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver’s License PHYSICAL AND ENVIRONMENTAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. TRAVEL REQUIREMENTS Travel is minimal less than 5% PAY & BENEFITS • Competitive compensation package • Health, Dental and Vision insurance • 401k match • Paid time off and other generous benefit programs • Tuition reimbursement WHY JOIN US At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As Brand Engagement Manager , Community Engagement you will play a critical role in building a new function that directly impacts our company’s growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation. *We are seeking candidates that are legally authorized to work in the United States, without Sponsorship.

Responsibilities

The Project Manager is responsible for managing the complete lifecycle of fiber service delivery projects for residential, commercial, and enterprise customers, ensuring efficient execution and adherence to service standards. This involves coordinating various internal teams like construction, engineering, and sales to guarantee seamless service activation and high-quality customer experiences.