PROJECT MANAGER (SERVICE ORDER DESK OPERATIONS) at Innovation At Work Inc

Fort Carson, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Operations Management, Service Desk Operations, Personnel Management, Leadership, Communication, Organizational Skills, Facilities Support, Work Order Tracking, Performance Monitoring, Staffing Schedules, Process Improvement, Contract Compliance, On-Call Support, Microsoft Office, Problem-Solving

Industry

Description

Description Position Type: Full-Time Work Schedule: Day Shift (Core Hours) with On-Call Support as Needed Job Summary Innovation At Work, Inc. (IAW) is seeking an experienced Project Manager (PM) to oversee daily operations of a 24/7 Service Order Desk supporting installation facilities and maintenance services at Fort Carson. The Project Manager will be responsible for managing personnel, ensuring timely processing of service requests, maintaining operational efficiency, and serving as the primary point of contact with Government leadership. This role requires strong leadership, communication, and organizational skills, along with experience in service desk operations, facilities support, or similar environments. Key Responsibilities • Provide overall management and supervision of Service Order Desk operations supporting a 24/7 environment • Serve as the primary liaison between IAW and Government representatives • Ensure service requests are received, documented, prioritized, and dispatched accurately and timely • Monitor daily operations to ensure performance standards and customer service expectations are met • Oversee staffing schedules, including shift coverage, weekends, and holidays • Manage personnel performance, conduct coaching, and provide ongoing training as needed • Ensure proper use of government systems such as GFEBS and ArMA for work order tracking and reporting • Track operational metrics and prepare reports for Government review • Identify process improvements to enhance efficiency and service delivery • Ensure compliance with contract requirements, policies, and procedures • Provide on-call support for operational issues, escalations, or emergencies Requirements Minimum Qualifications • Minimum 10 years of experience in operations management, service desk, call center, or facilities support environment • High school diploma or equivalent required (Bachelor’s degree preferred but not required) • Demonstrated experience managing teams in a fast-paced, customer service-driven environment • Strong leadership, communication, and problem-solving skills • Experience working with work order management systems or similar platforms • Ability to manage multiple priorities and meet deadlines • Proficiency in Microsoft Office (Excel, Word, Outlook) Preferred Qualifications • Experience supporting military installations or government contracts • Familiarity with GFEBS, ArMA, or similar systems • Prior experience managing 24/7 operations • Knowledge of facilities maintenance or dispatch operations Compensation • Competitive salary (commensurate with experience) • Benefits package available Why Join IAW • Opportunity to support mission-critical operations • Stable, structured work environment • Growth opportunities within a federal contracting organization

Responsibilities

The Project Manager will provide overall management and supervision of the 24/7 Service Order Desk operations, acting as the primary liaison between the company and Government representatives regarding service requests and performance standards. Key duties include overseeing staffing, managing personnel performance, ensuring accurate dispatching of service requests, and tracking operational metrics using government systems.