A Project Manager at SERVPRO of Kelowna oversees all aspects of assigned restoration projects and assigned production crews. Their role and responsibilities are centered around customer satisfaction, communication & delegation, revenue & profit growth, as well as staff development.
In this position, you will be making a difference each and every day. We have a clear goal and commitment to make fire and water damage “Like it never even happened®”

Primary Responsibilities:

• Manage the customer experience and overall customer satisfaction.
• Provide priority response to potential customers.
• Develop scope of work for projects and create & review estimates.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule crews and resources to provide service on active projects.
• Coordinate and oversee the production of services with crews and subcontractors.
• Document and/or review job file to support the services provided.
• Maintain communication with internal and external stakeholders.
• Manage production expenses.
• Manage equipment and materials.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.

Position Requirements:

• Project Management experience in restoration- required
• Experience in construction/restoration -required
• IICRC certifications -preferred
• Conversant in Xactimate & XactAnalysis -required
• Effective written and oral communication
• High school diploma/GED
• Intermediate math skills
• Class 5 drivers license

· Ability to successfully complete a background check
**Bonus pay based on performance
*Will negotiate paying for moving expenses with a signed 2 year contract
Job Types: Full-time, Permanent
Pay: $75,000.00-$100,000.00 per year

Benefits:

• Company car
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Vision care

Experience:

• project management: 2 years (required)

Work Location: In perso

• Manage the customer experience and overall customer satisfaction.
• Provide priority response to potential customers.
• Develop scope of work for projects and create & review estimates.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule crews and resources to provide service on active projects.
• Coordinate and oversee the production of services with crews and subcontractors.
• Document and/or review job file to support the services provided.
• Maintain communication with internal and external stakeholders.
• Manage production expenses.
• Manage equipment and materials.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times