You'll run implementations of Sona's products (HR, Scheduling, Payroll, LMS & ATS) end to end, ensuring delivery meets our scope commitments, budgets and timelines, all while providing an exceptional experience for our customers. You'll partner closely with senior stakeholders from our customers and internally across our Commercial, Product and Customer teams. We're a growing business, so you'll also need to thrive in a fast-evolving environment and be a strong advocate for clarity and communication.

Responsibilities

• Lead and deliver projects on time, within scope and budget, maintaining the highest quality standards.
• Manage project risks, dependencies and scope, communicating mitigations and changes clearly to all stakeholders.
• Act as the primary customer advocate, building strong relationships and managing expectations throughout delivery.
• Coordinate internal teams, vendors and customers to ensure successful outcomes and efficient resource deployment.
• Produce clear, consistent documentation and status reports, escalating risks where required.
• Support our Land and Expand approach by driving strong customer partnerships and early value realisation.
• Continuously improve project processes and tools to enhance delivery speed, quality and customer satisfaction.