Full job description

About Us:

We're not your typical MSP. As a second-generation Managed Service Provider (MSP) born from the expertise of industry veterans, we're crafting a new narrative in the UK tech scene.

Our team, akin to the Navy SEALs of the tech world, consists of elite operators who've excelled in larger MSP environments but yearned for something more. At Synextra, we've spent over 10 transformative years building a company that's small by design but colossal in impact, guided by a technical leader whose vision is always client-first.

The role: We're looking for an experienced Project Manager to independently coordinate and deliver projects across our managed services environment, spanning cloud migrations to Azure, connectivity, enterprise services, AI and data transformation. You'll own the full project lifecycle, transforming High-Level Designs into structured, well-governed delivery that meets client expectations and aligns with our delivery capacity and risk appetite.

The ideal candidate is a confident, autonomous operator who thrives on managing multiple concurrent workstreams and acting as the vital link between internal teams, clients, and third-party vendors. You'll partner with stakeholders at every level, from platform engineers through to C-level and Board, to prioritise initiatives, control scope and risk, and keep delivery on track.

This is a hands-on delivery role with room to grow: you'll champion governance best practices, contribute to how our delivery function operates, and help shape continuous improvement as the business scales.

Core Responsibilities:

• Take full ownership of project delivery across our MSP portfolio from initiation through to closure.
• Turn High-Level Designs and client briefs into structured, realistic project plans, working with technical teams to clarify assumptions and keep delivery aligned to client expectations.
• Run the full governance rhythm: project plans, RAID, change control, status reporting, and steering, keeping scope, schedule, and cost tightly controlled.
• Facilitate Agile ceremonies (stand-ups, sprint planning, backlog refinement, retrospectives) and tailor Scrum-inspired and Kanban approaches to suit each project.
• Build and maintain management dashboards that give clients and internal teams real-time visibility of progress and performance.
• Act as the central point of contact across internal teams, clients, and third-party vendors, resolving queries and keeping everyone aligned.
• Manage the operational handover to Managed Services, controlling documentation, training, and transition meetings for a clean exit from project to BAU.
• Report project status, risks, and recommendations to Senior Leadership and the Board, influencing prioritisation and investment decisions.
• Track time recordings, forecasts, and utilisation, supporting the wider team with guidance and training on accurate reporting.
• Capture lessons learned and feed them back into how we improve delivery and governance over time.

Skills and Experience Required:

• Exceptional organisational skills and the ability to plan and execute own workload in a fast-paced environment
• Highly analytical mindset, meticulous attention to detail and a proactive approach
• Comfortable doing and not just delegating
• Proven commercial track record delivering IT/technology projects end to end, ideally within an MSP or managed services environment.
• Strong working knowledge of Microsoft Azure cloud migrations, connectivity, and data protection projects.
• Confident ownership of project governance: project plans, RAID, change control, status reporting, and steering.
• Hands-on experience facilitating Agile ceremonies and working across Agile and hybrid delivery methodologies.
• Excellent stakeholder management skills, comfortable engaging and influencing C-level and director-level stakeholders, as well as leading the team on the delivery journey
• Understanding of client operations within regulated sectors (legal, financial, professional services), aligning to data protection and compliance requirements.
•