ABOUT US

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

ABOUT THE ROLE

We are seeking a dynamic and experienced Project Manager / Technical Account Manager to join our team working for the Circles Aspire line of business in Belgium.
Circles Aspire is a SaaS-powered, multi-tenant platform enabling the delivery of converged mobile and non-mobile services. These include digital mobile brands for consumers and enterprises, IoT connectivity management, wireless broadband, utilities, and cloud-native OTT services.
This hybrid role combines strategic client engagement with hands-on project leadership. You will serve as a trusted contact person to clients, providing technical and operational guidance while leading complex implementation projects from initiation to completion.
A key responsibility will be managing MVNE/MVNO onboarding and delivery projects. This includes planning, aligning with internal stakeholders, setting goals and timelines, tracking progress, maintaining documentation, and ensuring close collaboration with customers throughout the project lifecycle.
The role requires you to occasionally travel to the office and customers’ offices in Brussels and Mechelen as well as our office in Bruges.

PROJECT MANAGEMENT RESPONSIBILITIES

• Managing and balancing expectations between the customers and the internal delivery teams
• Analyzing, evaluating, and defining customer needs of projects and new features
• Estimating the effort to ensure the project’s rollout in time
• Drawing up the planning for the implementation in close collaboration with the customer, development, product management, and operations teams
• Coordinating the activities and deploying the required resources to guarantee quality delivery
• Monitoring scope, budget, and planning, and performing pre- and post-project budget calculations, including writing a project closing document with points of improvement and lessons learned
• Providing input to financial controllers for invoicing of the projects and project milestones
• Supervising support engineers, logistical engineers, and telecom specialists within the boundaries of a project
• Respecting implementation and invoicing milestones
• Ensuring correct time logging (if applicable) of all people working on the project
• Keeping up to date in a rapidly changing technical environment through self study and additional education

TECHNICAL ACCOUNT MANAGEMENT RESPONSIBILITIES

• Serve as the primary point of contact for assigned clients, building strong, long-term relationships
• Understand the client’s business goals and technical environment to provide tailored support and strategic recommendations
• We do not expect you to have extensive technical knowledge; instead, we expect you to take proactive action on client requests and facilitate internal reviews by bringing together the relevant team members
• Identify opportunities for upselling or expanding services in collaboration with sales and product teams
• Customer satisfaction tracking