Project Manager

at  ViaSat Inc

About us:
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you’ll do:
The Project Manager will be accountable for the delivery of post contract award and internal service delivery projects, including a highly complex range of equipment, system installations and satellite/communications network implementations.
The day-to-day:

In this role, you will liaise with various teams to ensure seamless services. You will also act as a Service Manager to oversee and ensure the highest level of service quality and customer satisfaction for our government clients, including the development & management of customized services, ensuring services exceed client expectations and Problem Management.

• Ensure your assigned customized requests are delivered on time, scope and budget
• Nurture effective relationships and liaise with Service Management, Capture and Sales teams, ensuring service delivery activities are captured
• Clear, simple and effective reporting of relevant updates to upper management
• Confident in conflict resolution, identifying solutions and opportunities to reduce risk, and managing expectations of customers and stakeholders
• Lead the statements of work and quality of the subcontractor deliverables ensuring contract alignment
• Report on and ensure all KPIs and SLA commitments are met
• Ensure production of the required delivery documentation as outlined in contracts
• Develop streamlined processes/improvements and document work instructions

What you’ll need:

• 5+ years’ Project Management experience working within the SATCOM or networking industry
• Proven experience in the use of JIRA and Microsoft Project
• Verifiable experience in the use of Microsoft office applications (Word, Excel, PowerPoint and Visio)
• Demonstrated experience with QHSSE compliance requirements
• Solid understanding of system security relating to system-based infrastructure and configuration
• Demonstrable ability to plan, organize, and coordinate resources, timelines and deliverables
• Demonstrated ability to perform root cause analysis and propose effective solutions for continuous improvement
• Validated ability to bridge the gap between technical and non-technical stakeholders to influence decisions
• Ability to work a flexible schedule and varying hours in a 24/7 environment
• Bachelors degree in a technical subject area or equivalent experience
• Active Security Check or ability to obtain when administratively feasible
• Current Driver’s License and Passport for the location country
• Ability to travel up to 40% both domestically and internationally for periods that may exceed 7 days

What will help you on the job:

• Active Program/Project Management qualification with knowledge of project methods (e.g., PRINCE2, PMP, MSP, Six Sigma) and Agile delivery approaches (e.g., Scrum SAFe, DSDM).
• Solid understanding of budgeting, cost management, and financial planning to ensure alignment of financial goals
• Understanding of service management principles, frameworks (such as ITIL), and best practices.
• Active GVF Examiner certification
• Experience with IP Networks, Cisco and Juniper Core Networks, Wi-Fi and Cloud Networks and Network Management Systems
• Experience working in network virtualisation technologies (VMware, Hyper-V).
• Experience working with WAN and LAN across MPLS infrastructure, OSS and BSS teams

EEO statement:
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

• Ensure your assigned customized requests are delivered on time, scope and budget
• Nurture effective relationships and liaise with Service Management, Capture and Sales teams, ensuring service delivery activities are captured
• Clear, simple and effective reporting of relevant updates to upper management
• Confident in conflict resolution, identifying solutions and opportunities to reduce risk, and managing expectations of customers and stakeholders
• Lead the statements of work and quality of the subcontractor deliverables ensuring contract alignment
• Report on and ensure all KPIs and SLA commitments are met
• Ensure production of the required delivery documentation as outlined in contracts
• Develop streamlined processes/improvements and document work instruction