Job Function: Project Management
Date Posted: 7 Jul 2025

Job Requisition ID: 2264

• Unique project support role, working on TZV’s critical technology transformation project
• Working as part of a dedicated specialist team in the Cardinal Program
• 12-month contract, full-time hybrid role, based in Burwood East

About Triple Zero Victoria
Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.
This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.
About the Role
The Project Support Officer plays a vital role in supporting the effective delivery of Cardinal Projects within the Next Gen CAD Project by providing administrative, coordination, and reporting support to the Project Team. This role ensures that project governance, documentation, scheduling, and communication processes are executed efficiently to enable smooth project execution and delivery.
The Project Officer will follow guidance from the NGC Cardinal Project Manager and work within TZV’s Project Management Framework.
The role may also include provision of coordination services across the wider Next Gen CAD Program, requiring collaboration with multiple stakeholders to enable successful project delivery for TZV.

Day to day responsibilities include:

• Preparation and maintenance of key project artefacts in accordance with the TZV Project Management Framework, including the development of detailed Project Management Plans, project controls, schedule, budget, monthly status reports and milestone reports
• Organise project related meetings and workshops, including preparation of agenda, meeting materials and minutes
• Support the Senior Project Manager, and other project partners, including the PMO leads, and analysts from the projects Strategic Deliver Partner (SDP).
• Coordinate internal resources (e.g IT, procurement, legal) to external resources (e.g vendor, consultants) to work collaboratively across the organisation to delivery specific work packages to meet overall project or program objectives

About You
The successful candidate will have a Diploma/Tertiary qualification in Project Management and/or Management qualification (PRINCE2, PMBOK or equivalent) or currently completing.

In addition, we are seeking the following skills and experience:

• Proven experience in contributing to the delivery of complex projects, including an understanding of project life cycle and methodologies
• Strong attention to detail, with the ability to prepare accurate and detailed documentation, reports and correspondence
• Demonstrated ability to deal with a wide range of stakeholders
• Excellent written and verbal communication and presentation skills, with a confident and discreet manner in order to appropriately manage sensitive information
• Customer focused and exceptionally skilled at developing and maintaining positive relationships

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000’s of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.
How to Apply
From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.
Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.
For a confidential discussion, please email Careers@triplezero.vic.gov.au.
Recruitment agency applications will not be accepted.

• Preparation and maintenance of key project artefacts in accordance with the TZV Project Management Framework, including the development of detailed Project Management Plans, project controls, schedule, budget, monthly status reports and milestone reports
• Organise project related meetings and workshops, including preparation of agenda, meeting materials and minutes
• Support the Senior Project Manager, and other project partners, including the PMO leads, and analysts from the projects Strategic Deliver Partner (SDP).
• Coordinate internal resources (e.g IT, procurement, legal) to external resources (e.g vendor, consultants) to work collaboratively across the organisation to delivery specific work packages to meet overall project or program objective