Project Officer at Department Of Family And Community Services nsw

Parramatta, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

125720.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Design, Training Delivery, Policy Translation, Scenario-Based Learning, Client Management System Usage, Capability Building, Facilitation, Stakeholder Engagement, Continuous Improvement, Instructional Design, User-Centred Approach, Feedback Incorporation, Project Implementation, Recruitment Integrity, Driving Consistency, Travel

Industry

Government Administration

Description

Project Officer Location: Parramatta 1x Ongoing Opportunity and 1x Temporary Opportunity (2 years) with hybrid option available where staff can work 50% from an approved office. Grade 7/8 - $113,574 - $125,720 + superannuation and annual leave loading A talent pool may be created for future ongoing and temporary roles and is valid for up to 18 months. Your role These roles are responsible for designing and delivering high quality training for frontline Housing Services staff across NSW, with a strong focus on the HOMES client management system. This includes translating complex policy, procedures and operational requirements into practical, scenario-based learning that reflects real client interactions and decision-making in the field. You will play a key role in building capability, ensuring staff are confident, consistent, and effective in using Homes NSW systems and applying policy correctly to support compliant, client-centred outcomes. This is a great opportunity for someone who enjoys teaching, travelling, and working collaboratively to uplift digital and service capability. In addition to system training, you will design and deliver content that integrates policy, business processes, and service expectations, ensuring staff understand not just how to use systems, but why decisions are made and how to apply them. You will contribute to continuous improvement by incorporating feedback, identifying capability gaps, and refining training to align with evolving policy and service delivery priorities. Additionally, the Project Officer (Temporary) will be working with a Senior Project Officer to lead in implementing and delivering two workforce capability initiatives, arising from the Homes NSW People Matters Employees Survey Working Group on Recruitment and Consistency. One initiative will focus on strengthening recruitment integrity, consistency and candidate experience. The second initiative will focus on ensuring all new Homes NSW colleagues feel welcomed, informed and confident from day one. What you’ll do As part of the Housing Practice Improvement team, Homes NSW Service Delivery & Assurance Hub, you will develop training materials and deliver training that builds frontline capability and drives consistent service delivery across the state. You’ll design, develop, and facilitate engaging face-to-face, online and eLearning training programs, delivered statewide, on HOMES and related systems, integrating policy, procedures and real-world scenarios to ensure staff can confidently apply their knowledge in practice. You will take a user-centred approach to training design, translating complex system functionality and policy requirements into practical, accessible learning experiences that reflect the realities of frontline roles. You will also monitor training effectiveness, incorporate feedback, and continuously refine content to address capability gaps and evolving operational priorities. You will also work closely with Registered Training Organisations, support District teams, and ensure training content meets operational needs. This includes partnering with subject matter experts and stakeholders to ensure alignment with business processes, compliance requirements and service standards. You’ll be part of a supportive training and capability team and work in a dynamic environment where you will travel across NSW for training delivery and attend meetings and sessions in Parramatta between two to five days per week. What we’re looking for Ability to create high quality, engaging training materials that translate complex systems, policy and processes into practical, scenario-based learning for frontline staff and deliver effective face-to-face training across diverse frontline audiences Strong facilitation skills, with the ability to confidently deliver training to diverse audiences and adapt delivery style to meet varying levels of capability and experience Excellent communication and stakeholder engagement skills when partnering with District teams and RTOs to ensure training meets operational and compliance requirements Demonstrated ability to identify capability gaps, incorporate feedback, and continuously improve training content to align with evolving business needs Confidence to deliver training, provide advice, and feedback to all levels of the organisation Current NSW Drivers Licence Willingness and ability to travel across various office locations in NSW as required Desirable Requirements: Certificate IV in Training and Assessment or Diploma in Adult Education. Experience using instructional design software, such as Articulate 360. Demonstrated experience designing and delivering training for Homes NSW and HOMES client management systems Strong knowledge of Homes NSW Housing policies and procedures to support effective training delivery Download the role description. If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account. To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. What We Offer We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment! Are you ready to join us? Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages). Applications close 11:59pm AEST April 6, 2026 Got a question? For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Racquel Smith on 0475 831 378 or at racquel.smith@homes.nsw.gov.au. If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call April McCarthy on 0418 639 435 or via april.mccarthy@dcj.nsw.gov.au Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/ The Welcome Experience Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

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Responsibilities

These roles are responsible for designing and delivering high-quality training for frontline Housing Services staff across NSW, focusing heavily on the HOMES client management system and translating complex requirements into practical learning. The Project Officer (Temporary) will also lead two workforce capability initiatives stemming from an employee survey regarding recruitment integrity and onboarding experience.