Project Officer at East Midland Shared Services

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

35412.0

Posted On

07 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Service Improvement, Change Management, Data Analysis, Stakeholder Management, Customer Experience, Operational Analysis, Report Writing, Communication Skills, Organizational Skills

Industry

Government Administration

Description

Contract Type: Permanent Working Hours: 37 hours per week Worker Type: Hybrid Worker Salary: Starting salary £32,597 (Level one) rising to £35,412 per annum (pro-rata for part-time) (Pay award pending) Location: Loxley House, Station Street, Nottingham, NG2 3NG We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more… Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/ncc/pages/1004]. About the Role As a Project Officer, you will play a key role in improving how services operate across Development Management. You will lead and support service improvement and change projects focused on improving customer experience, delivery timescales, consistency and quality. Working closely with managers, colleagues and partner teams, you will help turn improvement ideas into practical, sustainable changes that make a real difference to how services run. The role sits at the intersection of business improvement, data, digital working and customer service. You do not need a background in planning to succeed — the role is ideal for someone with experience of working in a customer‑focused or operational environment who enjoys analysing problems, coordinating activity and helping services improve. About You The ideal candidate will have: * A degree‑level qualification or equivalent relevant experience in areas such as business, service delivery, project management, operations, digital, performance, or a related field. * Experience of working in a customer‑focused or service‑led organisation, where improving processes, delivery outcomes or customer experience is a key part of the role. * Demonstrable experience of supporting or delivering projects, service improvements or change initiatives, including planning activity, tracking progress and working with stakeholders. * Strong analytical, organisational and communication skills, with the ability to work with data, prepare clear reports or briefings, and explain information to a range of audiences. You can find the job description for this post here [https://www.nottinghamcity.gov.uk/media/folldnvo/7607-project-officer.docx]. At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/ncc/pages/1014] for applicants page. For informal enquiries please contact Matt Ralfe, Head of Development Management on 07904 892214 or by email at matthew.ralfe@nottinghamcity.gov.uk [matthew.ralfe@nottinghamcity.gov.uk] . Closing Date: Tuesday, 25th May 2026 Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held: early June 2026 If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support [https://emss.org.uk/support] By applying to this job, you agree to our Terms & Conditions. [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/pages/1006] Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to: * 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually * Access to a generous, defined benefit pension scheme offering 17.9% * Smart Working – to support your work life balance * Health and wellbeing benefits including access to our Employee Assistance Programme * Discounted membership at selected local sports and fitness centres, cinema, shopping and much more! Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Responsibilities

Lead and support service improvement and change projects to enhance customer experience and delivery timescales within Development Management. Coordinate with managers and partner teams to implement practical and sustainable operational changes.