Job Role: Project Process Manager
Location: Hemel Hempstead
Department: Projects
Reporting to: Head of Commercial - Projects

WHO WE ARE LOOKING FOR?

• Strong organisational skills: Ability to manage multiple tasks and projects simultaneously.
• Excellent communication skills: Engage with stakeholders to drive outcomes.
• Analytical skills: Ability to analyse data and existing process, to make informed decisions.
• Attention to Detail: Ensure accuracy in documentation and reporting.
• Problem-Solving Skills: Ability to identify issues and develop solutions, with a proactive approach to challengesFamiliarity with Dynamics 365

ROLE SUMMARY:

We are seeking a detail-oriented and proactive Project Process Officer to join our team. The successful candidate will be responsible for improving project documentation across the projects area of the business, enhancing processes related to project delivery, including submission of notices, applications and payment certifications. This role requires a strategic thinker with strong project management skills, capable of driving system improvements and ensuring compliance with new processes. The manager will also create training documentation, support service teams with queries, and provide additional training as needed.

RESPONSIBILITIES:

• Develop and implement strategies to enhance the quality and consistency of project documentation across the organisation.
• Analyse and improve processes related to applications and payment certifications to ensure efficiency and accuracy, to allow for greater visibility for the debt collection process.
• Introduce a ‘live’ platform that hold the cradle to grave project management process that is accessible to all project staff.
• Utilise automation to reduce the time project managers spend on developing project kick-off information, such as design operations (DesOps) and points lists.
• Work closely with project managers, finance teams, and other stakeholders to identify areas for improvement and implement best practices.
• Conduct training sessions and workshops to educate staff on new systems and processes.
• Monitor and track compliance with new processes, identifying areas for improvement.
• Provide ongoing support to teams, addressing queries and offering additional training and hands on assistance as required.
• Analyse system performance and user feedback to drive continuous improvement.Prepare and present regular reports on system implementation progress and outcomes.