Project Processor, I or Sr at Southern Company

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Support, Communication, Critical Thinking, Multi-tasking, Microsoft Excel, Microsoft Word, Microsoft Power Point, Oracle Financials, ARM, GCMA, CC&B, Contractor Portal

Industry

Utilities

Description

The Project Support Processor position for Southern Company Gas provides back-office support for capital construction projects. These duties include creating new business service work requests, processing service cards, updating meter information in ARM, and researching and updating premises based upon the current county GIS mapping system information. This position serves as a liaison between our pipeline contractors and Southern Company Gas to complete capital construction pipeline work. The right candidate must be a self-starter, excellent communicator, and critical thinker. Natural Gas is an essential part of America’s Energy mix and a trusted energy source for more than 70 million homes and businesses. This position is an exciting opportunity for people who enjoy the challenges of supporting natural gas construction. This position follows a hybrid work schedule. Employees are required to be in the office four (4) days per week, one (1) remote. Please note, this position is posted as a job family and may be filled at either Process, I, or Sr, Processor level. People who demonstrate intermediate to advanced knowledge of Southern Company Gas GCMA, CC&B, ARM, contractor portal, and Oracle may be eligible for the advanced grade. As a Processor in the Project Support group, a typical day might include: Creating New Business work requests in ARM (Asset Resource Management) per approved BCA (Business Case Authorization) and ensuring building points are created and work requests are advanced from initiation to schedule status Creating meter set orders and reconciling meter inventories Partnering with Pipeline Contractors to reconcile meter inventories Updating premise statuses via GCMA (Georgia Customer Management Application) and CC&B (Customer Care and Billing) Processing inbound credit card payments for CIACs Printing, updating, and distributing service cards to service centers. This process includes researching premise information via County GIS mapping, navigating the Southern Company Gas work management system (ARM) to update service cards, and pulling engineering drawings needed per the operations procedure manual (OPM) Identifying, analyzing, and correcting meter express interface exceptions for BCAs, MOIS and MOPS, and CC&B errors using Contractor Portal, ARM, CC&B, meter history, and meter management applications Working the CIM (consumption at an inactive meter) report each day to ensure no loss of revenue for the company Creating, amending, or canceling new business work requests Creating Spot Contracts. (Set up and maintain all projects in ARM system, which includes understanding contract terms and conditions and timely creation of spot contracts with correct unit quantities and unit bid prices) Second validating spot contracts in ARM to ensure correct quantities and pricing Creating Non-New Business MAIN Work Requests Creating Non-New Business Service Work Requests Updating premise information as requested via GIS Notification due to pipeline contractor errors (work request errors, missing meter information, AC code changes, service card errors, crossed meters, etc.) Working various reports to ensure meter information is captured (pending meter report, cut and cap report, meter removal report) Entering Help Desk Tickets Providing training to all new personnel in the processor role Providing analysis and support for resolution of process and system related issues Identifying process improvements and serving as point of contact to update process documents related to processor tasks Serving as a SME to support system upgrades for CC&B, Looker Application, ARM, Contractor Portal. This might be the job for you if: You have a high level of interpersonal skills, with the ability to apply critical thinking skills to review and improve efficiencies in assigned tasks You can process confidential information and maintain confidentiality You have a customer focused critical thinking mindset with a demonstrated ability to learn and become proficient in proposing solutions and completing tasks. You have excellent oral and written communication skills You are able to successfully collaborate and build effective relationships with teams across different departments You are able to creatively solve problems and recommend process improvements What you'll bring (Depending on Level): Processor 1: Education and Experience: Required: High school diploma 2+ years of project support or administrative experience (preferred) Skills: Required: Ability to multi-task Basic Microsoft (Excel, Word, Power Point) computer skills Effective written and verbal communication skills Preferred: ORACLE Financials (Intermediate Proficiency) ARM GCMA / CC&B Contractor Portal Sr, Processor: Education and Experience: Required: High school diploma Bachelor’s degree preferred 2+ years project support experience or hands-on experience with at least two of the following systems: ARM, GCMA, CC&B, Contractor Portal, or ORACLE Financials Skills: Required: Ability to multi-task Basic Microsoft (Excel, Word, Power Point) computer skills Effective written and verbal communication skills Required (at least 2 or more): ORACLE Financials (Intermediate Proficiency) ARM GCMA / CC&B Contractor Portal About Southern Company Gas Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com. Southern Company (NYSE: SO) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com. Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf. Additional and specific details about total compensation and beneﬁts will also be provided during the hiring process. Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. AGL Services Company

Responsibilities

The Project Support Processor provides back-office support for capital construction projects, including creating work requests and updating meter information. This role serves as a liaison between pipeline contractors and Southern Company Gas to ensure project completion.