About the role
To works across an area (Delivery Unit) or on a major project to support the operations teams to consistently deliver to the required quality – to achieve ‘defect free delivery’ and ‘right first time’. Also, to undertake operational audits for the Business Unit to check compliance with procedures and good practice
and identify opportunities for improvement.
To be the Delivery Unit (or project) expert practitioner to provide ‘hands on’ specialist support and be part of the England & Wales network of Quality Managers to drive
improvements.
What you’ll be doing
To support the SBU/ Business Unit plans for delivering Quality Products and Services right first time every time
(both direct labour and through the supply chain), to support the external quality certification process and to drive the “Elimination of Waste”, “Right First Time” and reduction in the “Cost of Quality” all through:
- Developing and supporting the delivery of specific Project and/or SBU Quality Action Plans
- Quality management planning (including contract quality plans and industry specific plans e.g. NHSS, gas, water, Building Safety Bill etc.)
- Ensuring that the Projects produce Quality Management Plan(s) and associated processes that deliver right first time and handover deliverables to project specification and requirements
- Challenging current systems and processes to ensure best practice and continual improvement
- Ensuring the development, maintenance and application of appropriate content for the BMS to meet the needs of the business whilst aligning with the BBUK requirements
- Ensuring that project teams are checking against specifications and drawings, raising on BIM360 Field, raising defects/NCR’s and tracking the close out of issues – in both supportive and independent audit roles
- To be ‘hands on’ in supporting and advising projects on the QA processes and activities to achieve the right
quality
- Driving the UK Quality metrics and monitoring and reporting on Divisional/SBU business performance relating to Quality and agree (and monitor) management actions to drive performance improvements
- Ensuring the business is compliant with ISO 9001 and other client/industry/Divisional/SBU quality related
requirements
- Ensuring business has processes in place to meet gated lifecycle Quality BMS requirements
- Interfacing with audit function to support local processes
- Supporting the business unit external accreditation process (including ISO9001, ISO14001, OHSAS18001
and industry licences) to ensure it is able to operate in its chosen sector
- Undertaking investigations and implement effective root cause analysis where applicable
- Representing the business in Customer and external Quality interfaces
- Where required development of appropriate content for the business management system
- Supporting quality related improvement initiatives
- Providing advice and coaching on Quality issues
- Organising and the delivery of Quality related training to equip the business with the skills to drive improvements in Quality performance
- Interfacing with audit function to support locally where required
- Interface with the aftercare teams to gather information on common problems and feed back into operations to
ensure lessons learnt are captured and shared
- Supporting contracts to ensure they are compliant with Balfour Beatty & contract specific requirements
- Providing Quality advice to our supply chain
- Providing Quality input to the tender development and bidding process
- Independently auditing projects, processes or supply chain members to identify area of non-compliance and
opportunities for improvement
- Implementing systems and processes at project level and supporting teams in their use of the processes
- Supporting teams in their implementation of the Company’s Perfect Landings approach
Who we’re looking for
- An understanding of and commitment to Quality Assurance and Quality Management
- Confident in working with Senior Management and able to challenge existing ways of working to support business improvement
- Able to build strong relationships with Business leadership, delivery teams and project managers.
- Substantial practical experience in quality management in Divisional/SBU sectors.
- The ability to coach and develop staff in key quality management skills and build a quality management
framework & KPI measurement.
- Demonstrated root cause analysis and problem resolution capability.
- Has an ability to gather, analyse and evaluate facts.
- Pays attention to detail and sees things through to completion.
- Can deliver reports orally and written in an objective and persuasive manner.
- Has good interpersonal and communication skills and acts in an independent and professional manner
with the ability to influence others including senior management.
- Is a self-starter who manages their own time and seeks to add value to their function.
- Has an enquiring and questioning approach to audit work.
- Can work within a multi-discipline team.
- Able to command respect across the business
- Is good at building relationships and can influence effectively.
- Can demonstrate initiative and resilience.
- Knowledge and experience within the sector
- Competent user of modern office computer systems e.g. Microsoft Office
Why work for us
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Linked-in
Google