• ‘One team’ that lives by the principles of family, customer, and continuous improvement & innovation
• You grow as we grow!
• We keep it cool with great benefits and passion for what we do

ABOUT US:

ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984. At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy.
We take what we do seriously, but not ourselves. We value our people and believe they impact us just as much as we impact them. That’s why we are passionate about not only what we do, but how we do it.

ABOUT THE ROLE:

Reporting to the Regional State Manager (QLD/NSW/ACT), we are looking for someone who will interact with internal and external customers, supporting with the resolution to complex situations. This role is perfect for someone looking to take the next step from Customer Service, or is looking for a career pathway into a Sales or Technical role.

Some of the key responsibilities of this role include:

• Estimation and Quoting:
• Asses tender requests, analyse mechanical specifications and perform calculations with selection software
• Generate system quotations
• Develop and submit comprehensive quotation packages to clients
• Commercial Order management and Project Support:
• Convert new orders, validate project requirements, and reflect information accurately in system
• Track orders throughout the build process to ensure timely delivery aligning with customer requirements
• Customer Support:
• Own and manage incoming enquiries via Email and Phone
• Ensure quick turnaround times while maintaining high levels of customer service.
• Quotation Pipeline Support:
• Proactively follow up on submitted quotations to monitor their status and address customer enquiries
• Collaborate with the Sales team to provide timely updates on opportunities and pipeline progress

There are a few essential tools you will need under your belt to be successful in this role:

• Previous Customer Service experience
• Ability to multitask and prioritise
• Attention to detail
• Computer literacy
• Previous experience with an ERP (advantageous