Project Specialist (Qatari Nationals) - Contact Centre at Qatar Airways

Doha, , Qatar -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project management, Stakeholder management, Process improvement, Risk mitigation, Performance management, Data analytics, Quality control, Change management, MS Office, Project planning, Mentoring, Coaching, Team leadership, Communication, Business case development, Process automation

Industry

Airlines and Aviation

Description

About the role: We are currently seeking a highly motivated and experienced Qatari National for a Project Specialist role within Customer Contact Centre in Doha. The role is responsible to provide support on assigned projects and solutions in compliance with the project standard and processes of Qatar Airways to meet defined business requirements within agree timeline and cost. You will support all staged of the project lifecycle, through in-depth research and analytics, project pitching, end to end implementation, project tracking, risk mitigation, quality control and communication. Specific responsibilities for the role include: Monitor progress of projects based on Key success indicators, establish clear and conscious guidelines to standardize the process of benchmarking various levels. Manage quality control throughout the project life cycle by maintaining delivery timelines, mitigating project risk, and act as a liaison with all project stakeholders to ensure effective change management. Support the development of the project plans that are realistic, maintained and properly resourced. Support the delivery of all assigned projects, ensuring that it is within time, within cost and to the highest quality. Ensure communication of business cases and project briefs and related information to relevant stakeholders in order to maintain project timeline and requirements by ensuring that objectives are properly documented and followed. Adhere to corporate strategy by following project governance guidelines, maintain/ update contractual terms and conditions in order to ensure that they are within company policies and procedures. Enhance project management capabilities by supporting the automation of processes as well as the introduction of new project management technology. Support the development and design of project management framework and technology platform by defining the processes training, implementation and accountability across each of the teams. Assist with the implementation of process flows and manage the execution of project milestones with a focus on maintain or improving project/ service levels. Prepare periodic management reports and presentations capturing information on timelines and project completeness. Perform other department duties related to the position as directed by Head of Department. Be part of an extraordinary story: Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible. About You: The successful candidate will have the following qualifications and skills: Qualification and Experience: High school qualification/ vocational qualification/ Diploma with Minimum 5 years of job-related experience. OR Bachelor's degree or Equivalent with a Minimum 4 years of job-related experience. Master's degree in business administration or specialist, preferred. Experience managing senior stakeholders is essential. Professional experience in MS office tools (eg: Excel, Word, PowerPoint, etc) and proficiency in using project management software. Solid experience in project/ stakeholder management, process improvement, planning and performance management. PMI Agile Certified Practitioner (PMI-ACP) or similar qualification. Experience managing enterprise level projects. Job Specific Skills: Essential Commitment to a high level of ethical standards in a diverse work environment. Ability to look at situations from several point of view. Attention to details. Proven success with process and information management. Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate’s skills Ability to foster teamwork among team members. Command of English language. About Qatar Airways Group: Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community. How to apply: If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.

Responsibilities

The Project Specialist will manage the end-to-end lifecycle of contact centre projects, ensuring they are delivered on time, within budget, and meet quality standards. They will also act as a liaison between stakeholders, monitor project progress, and drive process improvements through automation and technology implementation.