MAKE DATA-DRIVEN DECISIONS THAT SHAPE THE FUTURE OF CPF BOARD’S SERVICE DELIVERY.

We’re looking for a forward-thinking, collaborative leader to head our Resource Planning team. If you’re passionate about turning data into actionable insights, influencing strategic decisions, and leading a high-impact team — this role is for you.

What You’ll Do

• FORECAST THE FUTUREBuild and maintain models that predict service demand using historical data and relevant indicators. Your forecasts will help teams plan more accurately for the short and long term.
• DRIVE INSIGHTFUL PLANNINGWork with stakeholders to forecast manpower and budget needs across various service touchpoints. You’ll dig into policy changes, customer journeys, and service channel capacity to ensure our planning is precise and effective.
• SHAPE STRATEGIC DIRECTIONConduct research on global trends, demographic shifts, and potential future scenarios. Use this insight to develop long-term resource plans and help the organisation stay one step ahead.
• LEAD SERVICE FEEDBACK AND IMPROVEMENTSGather feedback from our service frontliners that help to enhance the customer experience and operational efficiency.
• COLLABORATE WITH POLICY AND FRONTLINE TEAMSBuild strong relationships with policy and service teams. Understand their capacity and challenges, and help them optimise resources through regular dialogue and support.
• PARTNER ON POLICY AND DESIGNWork closely with policy and business owners to analyse demand patterns, assess the impact of upcoming changes, and shape upstream service designs that manage demand more effectively.

WHAT THE ROLE IS

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.
We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn’t just valued; it’s essential. Every choice you make contributes to our collective success.
Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.
Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.
At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.
Join us at #TeamCPF! Together, let’s redefine possibilities and leave a legacy that echoes for generations.

What You’ll Do

• FORECAST THE FUTUREBuild and maintain models that predict service demand using historical data and relevant indicators. Your forecasts will help teams plan more accurately for the short and long term.
• DRIVE INSIGHTFUL PLANNINGWork with stakeholders to forecast manpower and budget needs across various service touchpoints. You’ll dig into policy changes, customer journeys, and service channel capacity to ensure our planning is precise and effective.
• SHAPE STRATEGIC DIRECTIONConduct research on global trends, demographic shifts, and potential future scenarios. Use this insight to develop long-term resource plans and help the organisation stay one step ahead.
• LEAD SERVICE FEEDBACK AND IMPROVEMENTSGather feedback from our service frontliners that help to enhance the customer experience and operational efficiency.
• COLLABORATE WITH POLICY AND FRONTLINE TEAMSBuild strong relationships with policy and service teams. Understand their capacity and challenges, and help them optimise resources through regular dialogue and support.
• PARTNER ON POLICY AND DESIGNWork closely with policy and business owners to analyse demand patterns, assess the impact of upcoming changes, and shape upstream service designs that manage demand more effectively