WORK EXPERIENCE:

• 1-3 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Proficient with Microsoft Office Suite.

EDUCATION:

• High School Diploma/GED

PHYSICAL REQUIREMENTS:

The employee is frequently required to stand, walk, sit, drive, talk or hear.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and duties may change from time to time depending on our business needs.

JOB PURPOSE:

Our Project Specialist works with Sales, Production, and Account Specialists to deliver exceptional customer experiences. This role requires a relationship-driven and detail-oriented professional who can ensure projects are completed accurately and on time in a fast-paced environment. We are seeking a collaborative team player to support projects and achieve actionable goals.

JOB RESPONSIBILITIES:

• Write up and process job tickets based on estimates, quotes, PO, art and special instructions provided by Accounts Specialist and/or Sales Executive. Maintains an updated ERP doc to match.
• Maintain up-to-date status of all current jobs, regularly communicates with Account Specialist to field customer inquiries on demand and without delay
• Responsible to monitor scheduling for, and problem solve or communicate any delays or problems to production personnel.
• Escalate any job problems and changes to Sales Executive, Account Specialist and/or customer, including but not limited to, specifications, art, schedules and applications, when appropriate.
• Facilitate communications between departments to meet customer deadlines.
• Responsible for building and supporting reporting tools used by finance and business leaders to drive action and support initiatives.

ADDITIONAL RESPONSIBILITIES & QUALIFICATIONS:

• Call huddles as needed to facilitate communication with Production and perform kit checks.
• Enter shipping information into Monarch manually, via Excel spreadsheet for import, or IX database.
• Send customer tracking information, packing slips, BOL, etc., after job has shipped.
• Experience working with customers and Sales.
• Project Specialist experience a plus.
• Quality focus, problem solving, phone/email, resolving conflict, and multi-tasking skills a plus.
• Knowledge of print terminology a plus.
• Other tasks and duties may be assigned at your supervisor’s discretion.