QUALIFICATIONS:

• Bachelor’s degree in business administration, Operations Management, Technical background or a related field.
• Electronics, mechanical or software engineering background and horticultural knowledge are big pluses.
• Proven experience in customer success, project management, or a similar role.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in using CRM and project management tools.

PREFERRED SKILLS:

• Experience in electronics or manufacturing industry.
• Knowledge of quality management processes and tools.
• Familiarity with Sales & Operations Planning (S&OP) processes.

This is an exciting job opportunity for you to light the way as light the way as a Project Success Manager in Eindhoven with Signify.

• Presales process: Serve as the Allocation Manager, responsible for managing the end-to-end allocation process, have complete overview of all projects and priorities (installation and plant) and define the risks of the project and develop scenarios to overcome them
• Customer Escalated Issue Resolution Management: Act as the primary point of contact for managing delivery and quality customer escalated topics, relieving KAMs from day-to-day problem-solving, ensure KAMs are informed of any customer-impacting incidents within 24 hours, integrate quality incident reporting alignment with Quality and identify up-selling opportunities in course of project
• Coordinate the offering and execution of alternative luminaires: in alignment with the business (finance, quality, sales, supply chain)
• Communication Coordination: Ensure timely communication of updates and changes to KAMs about ongoing customer escalated issues across delivery, quality, specs.
• Customer Relationship Management: work closely with KAMs to understand customer needs and ensure their expectations are met, provide regular updates to customers (growers and or partners) on the status of their escalated topics, drive a smooth NPS process and direct follow up to distractors or other requested points of interest.
• Governance and Accountability: participate in weekly cross-functional meetings to review open issues and ensure accountability, monitor and report on key performance indicators (KPIs) related to issue resolution, communication effectiveness, and allocation accuracy