Project Support Coordinator

at  Tenancy Deposit Scheme

The Greater Manchester Good Landlord Charter is one of Andy Burnham’s flagship housing policies to raise renting standards across Greater Manchester. Developed in collaboration with local authorities, housing providers, tenant groups, and landlords, such as Greater Manchester Tenant’s Union, National Residential Landlord Association, Safe Agents, and Greater Manchester Housing Partnership. The Charter promotes responsible and ethical management of rental properties, strengthens tenant protections, and improves the overall quality of rented housing and the renting experience.
We have a new opportunity within our team to join them as a Project Support Coordinator.
This is a full-time, permanent position that will be based at our new office in Central Manchester.

TO BE CONSIDERED FOR THIS OPPORTUNITY YOU MUST BE ABLE TO DEMONSTRATE PRACTICAL KNOWLEDGE AND EXPERIENCE OF:

• Communication Skills: Strong written and verbal communication skills, with the ability to produce engaging content for diverse audiences.
• Administrative and Operational Support: Ability to manage documentation, track project milestones and deadlines, maintain databases, and support the facilitation of governance and strategic meetings.
• Organisation and Attention to Detail: Highly organised, with the ability to manage multiple tasks and ensure accuracy in record-keeping.
• IT Proficiency: Confident in using Microsoft Office, customer relationship management (CRM) systems, and digital platforms for communication and data management.
• Customer Service Skills: A strong background in delivering excellent customer service, with a focus on supporting members or stakeholders. 

• Assist in managing documentation, including policies, compliance checklists, and assessment reports for landlords and housing providers.
• Track project milestones, deliverables, and deadlines, flagging any risks or delays.
• Maintain accurate databases of participating landlords, stakeholders, and assessment results.
• Take minutes for key meetings, including governance and strategic discussions, ensuring action points and decisions are clearly documented.
• Act as the first point of contact for landlords and other stakeholders interested in the Charter.
• Organise and support events, including workshops, networking sessions, and meetings with landlords and community organisations.