OPERATE IN ACCORDANCE WITH THE COMPANIES QHSE MANAGEMENT SYSTEM REQUIREMENTS INCLUDING:

• Carry out all functions in accordance with the approved policy and procedures in the Quality system for compliance to ISO 9001 standards.
• Actively support, encourage, and provide input to all quality and safety systems.
• Acting in a manner that ensures their own health and safety and that of others.
• Following all health and safety policies and procedures.
• Reporting all observable hazards, incidents and/or injuries.

QUALIFICATIONS & SKILLS:

• Relevant administration experience in a fast paced office environment, preferably within the construction industry.
• High-level proficiency and accurate data entry in Microsoft Office Suite applications.
• Ability to learn new tools and technologies and a passion for using technology to improve work efficiency.
• Qualifications in Business Administration highly regarded.

ROLE OBJECTIVE:

• Deliver tasks associated in achieving project and client outcomes, facilitate communication with stakeholders monitoring critical deadlines through to completion.
• Provide project administrative support to Technical, Delivery and Management teams ensuring efficient and effective support to company deliverables.

KEY RESPONSIBILITIES:

• Answering phones, relay messages and assisting customers with enquiries.
• Accurate data entry in all databases in conjunction with file/document management system in accordance with quality processes.
• Ensure all client correspondence/liaison is conducted in a professional and effective manner.
• Proactively respond to individual and shared mailbox email requests and complete accurately.
• Assist with the development of clear written procedures to meet project and company workflow objectives. Provide training to fellow team members.
• Assist in the production of high-quality project support including processing Certificates, Reports, local authority lodgements and any other legislative documents across all states.
• Process project registration requests and action database searches to obtain all relevant information to complete project setup.
• Process required legislative submissions prior to prescribed deadlines. Communication process via relevant platform of email, phone, mail, or government online portals.
• Generate invoices in consultation with the project manager for issue to the client.
• Undertake project reconciliations when required and work with the internal Credit Control team to ensure the client has paid accounts up to date and are equally in line with their records.
• Work independently and follow through on assignments to completion with minimal direction.
• Consistently manage own workload for completion of allocated tasks with a high level of organisation and accuracy to ensure deadlines are met. Communicate to clients and management of any anticipated delays.
• Build solid relationships with teammates, business partners and specialists by fostering teamwork, trust, and collaboration in virtual and face-to-face environments.
• Other ad-hoc duties as directed, to help the company provide outstanding service to its internal and external customers.