Hybrid based role in Abbey Wood, Bristol – BS34 8JH
Monday- Friday- 37 hours per week
£25000 - £30000 plus benefits
Serco have an exciting opportunity for a Project Support Officer to join our team as part of the Armed Forces Recruitment Service (AFRS). This role is offered on a hybrid basis from our Abbey Wood site based in Bristol.
Working within the Programme Management Office (PMO), this role will support AFRS workstreams, helping to ensure they are delivered in a well organised and professional manner. This will include assisting the PMO and undertaking a range of project support activities, including minute taking; action tracking; risk management; reporting; and supporting the implementation of processes such as change management.
At Serco, we are proud to partner with the UK Ministry of Defence (MOD) in providing critical recruitment services for the UK’s Armed Forces. This new approach will, for the first time, see the Royal Navy, the British Army, and the Royal Air Force have a joint Armed Forces Recruitment Service (AFRS). Delivered through a partnership of the MOD, Serco, and our consortium of partners, this service will provide end-to-end support from candidate attraction to assessment, onboarding, and Phase 1 training. Our team brings together best-in-class integrated technology and specialist partners to offer a holistic recruitment and skills solution for the UK Armed Forces, designed to modernise and improve the overall candidate experience. We are driven by the values of doing the right thing for our people, the MOD, His Majesty’s Government (HMG), broader society, and the candidates we source.

MAIN ACCOUNTABILITIES:

Responsibility to support delivery of workstreams to time and scope
Support delivery of single large or multiple smaller initiatives and projects for AFRS
Provide input into the project with regards to local knowledge, restrictions, and requirements.
Provide a weekly summary progress update via email to key individuals/stakeholders.
Minute monthly progress meetings with the workstream leads to inform senior stakeholders of progress of the works, issues affecting the programme and any risks.
Provide status reporting regarding project milestones, deliverable, dependencies, risks, and issues, communicating across leadership.
Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.

Able to achieve SC clearance
A Project Management qualification / certification (e.g., APM, PRINCE2, PMI etc) would be desirable
Experience of full lifecycle project delivery in a complex operating environment would be desirable
Knowledge of / prior application of industry project delivery methods and standards (e.g. PRINCE2 or equivalent)
Knowledge of project methodologies / approaches and their application in a complex business
Knowledge of project governance and assurance
Knowledge of different business functions/ disciplines (i.e., finance and commercial, operations, safety, risk, HR, operational excellence, IT, sales, marketing, and communications) and comfortable working in a complex environment
Advanced MS Office Skills, including Word, , Excel, and PowerPoint. MS Project and Visio skills would be desireable
Experience of collaboration, influencing, communication and engagement of a wide range of stakeholders
Experience of working in a high-pressure environment and managing multiple demands at once
Ability to drive clarity from ambiguity
Experience working for an outsourced service provider would be desirable