Emergency services:
Planning and dispatching emergency services in Salesforce Service cloud.
Manual planning and dispatching for same day services.
Installation services:
Massload of equipment records.
Creating service orders in SAP from installations request forms or SmartStart tool
Planning and dispatching installations in Salesforce service cloud.
Scheduled Maintenance services:
Creating service orders in SAP from scheduled maintenance matrix provided by countries.
Planning and dispatching maintenance services in Salesforce service cloud
General activities:
Communication with country TCS business partner
Communication with local teams and contact persons for planning activities, eg technicians
Providing agreed service level reports
Refeeding service information to agreed customer portals

Please refer the Job description for details