KEY RESPONSIBILITIES:

• To operate the administrative systems for the organization’s various projects and services, from creating events using an online booking system, to maintaining our CRM database, as well as various data entry and reporting.
• To operate and maintain organization’ s PVG (Protecting of Vulnerable Groups) Scheme, providing support to member groups registered with our PVG Scheme.
• Act as a first point of contact within the organization to deal with and respond to general inquiries, carry out reception duties and take a lead role in customer care of visitors and delegates.
• Operate systems in support of membership services, such as small grants
• schemes and user surveys.
• To provide general administrative support to staff in supporting member groups.
• To attend and take minutes at staff meetings and other meetings as required.
• Assist in quality control within the organisation to maintain high standards against customer service and membership support.

OCCASIONAL TASKS:

• To attend conferences, training events and meetings as required
• To undertake any other duties that may be required and which are commensurate with the post