WHO ARE WE?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

THE REWARD

In return we offer a competitive salary and a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employees
• Free leisure travel for spouse/partner and dependants (criteria dependent)
• 75% discount on many other train operating companies
• Full training and support with development
• Large range of exclusive retail offers
• Excellent pension scheme

We all belong at SWR. FirstGroup’s vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

• Delivering customer communications campaigns across digital channels – such as X and the SWR website - and at stations, including on engineering work and changes to train services and the customer experience
• Reporting on, and evaluating, customer communications campaigns and identifying areas for improvements
• Representing the communications team in key meetings - such as weekly operational readiness lookaheads - and working closely with representatives from a variety of different functions including the stations, operational readiness, customer service and customer information teams and the Information Production Unit
• Liaising with industry partners such as Network Rail and other train operators, reviewing and approving communications related to the SWR network
• Maintaining a calendar of upcoming engineering works to ensure timely customer communications and awareness among colleagues
• Acting as a key contact during times of train service disruption, working with the customer information team to provide clear communications to customers
• Writing and updating customer communications materials including website copy, stakeholder updates, emails, posters and more.
• Supporting other functions’ projects through communications activity, such as station improvements
• Working with the External Communications Lead and Senior Communications Manager to execute the external communications strategy and assist in planning
• Assisting with the day-to-day running of the press office, such as providing weekly or individual coverage reports and operating press office systems, such as Onclusive PR Manager and Critico every eight weeks, for one week, out of office hours
• Working with the Senior Communications Manager on press materials, such as press releases, photographs and video